JOB PURPOSE
Ci2C Senior Collection Analyst is responsiblefor delivering collection management services for CHC business across countries within CHC perimeter in Europe & MEA as per their respective service level agreements.
Key Dimensions
The Portuguese Speaking Senior Collection Analyst reports to Head of Credit & Collection and works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in countries / regions.
Collection management services
- Prepare and review AR ageing reports
- Perform collection & dunning
- Determine appropriate escalations & follow-up actions as per defined process
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KEY RESPONSIBILITIES
Operation - Collection management services
- Deliver collections management services to CHC Europe for Sanofi entities within CHC perimeter as per their respective Service Level Agreements
- Collection activities: review AR ageing reports, perform collection & dunning, escalate & follow-up actions
- Dispute & Claim Management - qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility
- Address operational issues and follow through to resolution in an effective and timely manner
- Contribute to business and customer collection strategy reviews
- Execute in compliance with Sanofi policies and guidelines
- Complete all activities as per the global Core Model and operational KPIs
- Participate in continuous improvement initiatives
- Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user
- Pro-actively anticipate operational issues and coach junior analysts
- Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user
- Pro-actively anticipate operational issues and coach junior analysts
Continuous improvement
- Identify process improvement opportunities through elimination of redundant activities
- Participate in process automation initiatives and ensure seamless adoption and transition
- Participate in global projects as required
KEY WORKING RELATIONSHIPS
- Head of Credit Management & Collection
- Head of Customer Invoice to Cash Europe
- Customer Service, Supply Chain and Trade
- Credit & Revenue Partners Europe
- Ci2C Collection Team Lead
- Credit Management & Collections SBS
SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS
Functional
- Broad understanding of Customer invoice to Cash process and activities
- Hands-on knowledge of collections & receivable activities
- Good business acumen
- Strong deductive and analytical skills
Technical
- Computer literate and familiar with accounting applications
- Knowledge of Microsoft Office
Interpersonal
- Ability to interact with internal stakeholders and clients in a professional manner
- Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset
- Good communication skills
- Attentive to customer needs and feedback
Leadership
- Ability to work independently and take ownership of tasks and processes
- Ability to organize, prioritize and structure the tasks for oneself
- Attentive to detail and works with precision
- Action oriented, delivery driven, change agent
- Lead by example to deliver high quality service, customer satisfaction
Opportunity to get involved in people managerial tasks such as:
- Oversee the collection team day to day operation on multiple Sanofi/Opella Local Markets
- Employee lifecycle management (hiring, performance evaluation, talent management)
- Discover training needs, provide coaching
- Assigning tasks to team members
Background
- Graduate degree in accounting or finance is a plus
- 2-3+ years' experience in Collection preferably in an international multicultural environment
- Fluency in English and Portuguese is a must