Scope and mission

Scope of the Process Specialist

• Employee Life Cycle (ELC): from hiring to retiring, GBS HRS team is responsible to collect information and evidences to support hiring, national or international move, promotion, job changes, any type of termination. At any stage of the processes, GBS HRS is responsible for compliance and user experience. On and Offboarding is also part of the GBS HRS scope of services.
  
• Master Data Management (MDM): GBS HRS team is responsible for data accuracy and data completeness according to the core model.
  
• Connect to Resolve (C2R): GBS HRS team is responsible for knowledge articles that help employees to find answers to their queries at their fingertips. According to define process and SLA, GBS HRS is providing feedback on employees' requests.

• Support improving the HRS Core Model
  
• Support Regional operations
  

• Support defining the high level GBS HRS strategy and governance
  
• Communicate with all impacted stakeholders
  
• Align with neighboring functions on the target roles and responsibilities
  
• Support finalizing and maintaining the Core Model documentation (process flow, key management rules, RACI...)
  
• Complete and enhance the knowledge base (MyPortal) with global articles
  
• Align regional GBS captive leads around key elements of the core model
  
• Support constructively challenging and arbiter critical, senior level stakeholders in ensuring adherence to model standards
  
• Work with regional teams to review action plan to reduce gaps between local practices and global core model
  
• Ensure the training/education of regional HRS operational heads, regional HRS SMEs
  
• Identify automation and optimization opportunities, define requirements and manage project implementation
  
• Act as Subject Matter Expert in support, escalation and interdependencies
  
• Support the Global Process Performance reviews
  
• Support defining the IPT/LFH GBS HRS strategy and governance
  

• Support organizing an effective governance approach to align with stakeholder functions to gather feedback for a high-quality service delivery
  
• Support preparing the transition from Service Agreement model to a fully autonomous HR Services process & team for CHC employees within the GBS organization
  
• Support coordinating GBS HRS activities and report on progress
  
• Follow risks, identify mitigation actions, escalate when required
  
• Communicate within GBS HRS about the GBS HRS project (goal, status...)
  
• Support the social impact analysis
  

• Support relevant GBS HRS governance
  
• Key point of contact for EELC (including IPT and LFH) process topics
  

• Support compliance with internal control requirements of HRS Globally defined Model, according to HRS Global Core Model
  
• Support monitoring KPIs to report on HRS efficiency and accuracy
  
• Ensures HRS operations are compliant with global Internal Control around the globe.
  

• Continuous improvement, bottom up as well as top down.
  
• Closely collaborate with other Global Process Owners for transversal initiatives (eg. HR COEs, Finance...)
  

• 2-4 years of experience in HR Services or Service Operations environment
• Very good understanding of HR Business Partner, HR COE, HR operations model and their interactions to bring value to business
• Experience within international permanent transfer and local foreign hire processes is an advantage
• Lean management mindset to deliver value to customers
• Strong self-organisation skills and project leadership experience
• Excellent communicator with an ability to discuss on different levels within Sanofi and externally ensuring an impactful communication.
• Mindset of challenging the status quo and exploring more effective ways of working through deployment of a "fail-fast and learn" culture
• Experience of embracing and delivering change within a multicultural organisation
• Fluent in English