Order and Customer Contact Management Senior Analyst

• Location: Budapest - Sanofi Business Operations, Váci Greens

About the job

Ready to push the limits of what's possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As Order and Customer Contact Management Senior Analyst within our Order to Cash team, you'll responsible of the creation/modification of customers, pricing conditions and contract agreements mainly in SAP, you'll own the operational master data management such as master data creation and maintenance in the relevant systems.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities

• Capture and create customer orders accurately, efficiently, and in a timely manner in the ERP system, managing the entire order process from intake to invoicing
• Verify order information for accuracy and completeness, performing necessary checks for blocks or rejections and updating as needed
• Allocate quantities to orders automatically based on stock availability, prioritizing customer needs and processing backorders as required
• Coordinate with logistics and Customer Care teams to ensure timely order fulfillment
• Register customer inquiries, requests, claims, and returns promptly, addressing queries via Email, Chat, or Phone with a "first call resolution" approach
• Manage end-to-end claims resolution, including returns, credit/debit notes, and approvals, with follow-up across functions as needed
• Provide exceptional customer service, supporting smooth stock management and collaboration with Customer Fulfillment representatives
• Drive continuous improvement in order management and customer contact processes

About you

• Excellent written and verbal English; knowledge of an additional European language is advantageous
• 2-4 years of experience in Customer Service, Order Management, or similar roles, preferably in Pharma, with knowledge of commercial policies, pricing, and returns
• Experience in Business Services operations, transition projects, and strong business acumen are advantageous
• Hands-on SAP experience (R3/S4) is essential, with SD module and case management tool experience preferred; advanced MS Excel skills required
• Professional expertise in Order and Customer Contact Management with an ability to interact professionally with customers and neighboring functions
• Strong ownership of tasks, able to work autonomously and handle complex situations independently; capable of mentoring junior team members
• Team player with a collaborative mindset, excellent communication skills, and attention to customer needs and feedback
• Detail-oriented, organized, with strong problem-solving and stakeholder management skills; able to build a professional network and advise on strategic decisions

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team
• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks' gender-neutral parental leave
• Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days
• Join a great community & special event (Weekly Yoga/Pilates classes, Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)

Pursue Progress. Discover Extraordinary.

Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Discover our Code of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people's lives. Please ensure to have read this document, before applying.

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