Job title: GBS People Services Lead
Job grade: L3
Hiring Manager: People Services Head of Asia
Job location: Kuala Lumpur, Malaysia
Opella, the Consumer Healthcare business unit of Sanofi, is the purest and third-largest player globally in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market. We have an unshakable belief in the power of self-care and the role it can play in creating a healthier society and a healthier planet. That's why we want to make self-care as simple as it should be by being consumer-led always, with science at our core.
Through our unique and balanced portfolio of more than 100 loved brands, including 15 global and local high-growth challengers such as Allegra, Dulcolax and Buscopan, we deliver our mission: helping more than half a billion consumers worldwide take their health in their hands. This mission is brought to life by an 11,000-strong team, 13 best-in-class manufacturing sites, and 4 specialized science and innovation development centers. We are also proud to be the first major fast-moving consumer healthcare company to achieve B Corp certification.
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About the Job:
Global Business Services (GBS) was established as a new transversal, multi-disciplinary function supporting and accelerating Sanofi's transformation towards establishing a sustainable standalone Consumer Healthcare business through the implementation of a set of operational legal presence across in-scope markets. Consumer Healthcare (CHC) Global Business Services (GBS) drives transformation projects to ensure it delivers best in class processes in terms of quality, cost, performance, customer satisfaction and needs, supported by high quality master data and performance KPIs.
For PEOPLE SERVICES, GBS will be covering the following areas of the process:
- Organization & Employee Master Data: data accuracy and data completeness
- Employee Life Cycle Management: from hiring to retiring, including contract and job changes
- Employee queries: global and local articles, ticketing
- External Workforce: data management, onboarding and offboarding
- Transversal: reporting, compliance, continuous improvement
- Time to Pay (T2P): benefits, payroll data, calculation, post payroll and support activities
GBS People Services Head of Asia & Middle East is looking for a GBS People Services South Asia Lead, covering the following areas of the process:
- Bring expertise on benefits, time & attendance and payroll
- Support Payroll and Reporting needs if require
- Manage local and global stakeholders/vendors
- Promote global Core model and support standardization & harmonization
- Transversal: compliance, continuous improvement, projects
- Supervision of the team of Employee Lifecycle and Time to Payroll Country Specialists: workload monitoring, backup allocation, planning for time off covering
- People Management responsibilities: setting and following-up annual goals, supporting the team in creating IDPs, evaluating team performance.
- KPI monitoring (monthly) - upwards reporting
- Improvement / projects tracking - upwards reporting
- First point of contact for stakeholders and escalations
- Depending on the country processes: signatures and approvals management
The purpose of this role is to:
- Manage individual and team performance: Supervision of the team of Employee Lifecycle and Time to Payroll Specialists: workload monitoring, backup allocation, planning for time off covering, setting and following-up annual goals, supporting the team in creating IDPs, evaluating team performance.
- Benefits, time & attendance and payroll expertise: Oversee the preparation of onsite benefit data including the collation of submissions from internal team and third-party suppliers/ BPO. Manage relationships with external vendors, such as service providers, to ensure effective HR service delivery. Stay updated with changes in HR regulations and labor laws, ensuring compliance and mitigating risks.
- Reporting & KPIs delivery: Ensure the completion of accurate & timely reporting to third parties including pensions & company benefit, together with all other reporting for Finance and business requirements. Oversee preparation of ad-hoc reports as required in line with data protection requirements. Ensure GBS People Services team in South Asia deliver with high quality and in compliance manner.
- Stakeholders management: Provide strategic leadership, collaborate with regional / global HR teams, and work closely with senior management to optimize the processes. Collaborate with senior management to align PPLS initiatives.
- HR practices across the organization. Liaise with HR COEs such as Rewards & Performance, Talent Acquisition and People & Culture Business Partner.
- Core Model Change Agent: Ensure that People Services Global Core model implement in South Asia with minimal exception/deviation. Identify process improvement/ process simplification opportunities through elimination of redundant activities. Lead local implementation of new ways of working in South Asia, this includes communication to employees, demos, training etc
- Compliance: Ensure that People Services process in South Asia fulfill Internal Control framework. Support South Asia Team to identify and implement action plan in case of Internal or External Audit finding. Ensure compliance with local labor laws, regulations, and employment practices across various jurisdictions.
- Continuous improvement: Drive the process automation initiatives and ensure seamless process for South Asia. Bring best practices and benchmark trend. Lead/Participate in global projects as required and if applicable.
- Project: Lead HR projects, such as HR system implementations and HR process harmonization.
- He / She works closely with P&C, Legal, Finance, Digital and Facilities management at regional and country levels and People Services teams in South Asia and KL Hub.