About the job

At Sanofi CHC, we have one shared mission- we work passionately, every day, to 'serve healthier, fuller lives' now and for the generations to come. Everything we do is centred around people - our consumers, our customers, healthcare professionals, and our employees - across the world.

We are on an exciting journey as we have created a fully standalone CHC Business Unit (separating the Business Unit from our Pharma company heritage, processes etc), to create an agile, consumer-centric and responsive organization to deliver our ambition: to become the best Fast Moving Consumer Health (FMCH) company In & For the world.

In October 2020, Global Business Services (GBS) was established as a new transversal, multi-disciplinary function. GBS is managing global end-to-end (E2E) processes, ensuring efficiency and effectiveness by using innovative solutions while simplifying and harmonizing the E2E process delivery.

• Manage Entry, contract event, Leave Of Absence, career moves, Exit, International hiring and moves, reporting...
• Liaise with HR, managers, Digital, Facilities, Security whenever needed

• Manage and promote articles available as Self Service - Level 0
• Ensure a customer experience when responding to employee queries, as Level 1
• Apply the Service Level Agreement and monitor KPIs

• Once selected, update the system with EWF data
• Manage on and offboarding
• Manage queries related to External Workforce
• Manage EWF reporting
• Liaise with HR and Procurement whenever needed

• You will closely work with HR Services Payroll Specialists applying our global Core Model
• The Employee and External Life Cycle Specialist will actively contribute to a great Employee Experience: assist candidates and employees with all the available self-services, assist managers and HR partners in their day to day administrative tasks
• The Employee and External Life Cycle Specialist shall contribute to our Continuous Improvement process by providing feedback on known issues, propose ideas, take initiatives, share best practices
• The Employee and External Life Cycle team is also impacted by business initiatives such as new merger or acquisition, divestiture, new technology, outsourcing projects...

• Experience in Human Resources or customer service or care experience within a shared service environment
• Experience with multicultural organization
• Experience with transformation projects (technical and/or functional)
• Experience with case management application(s)

• Self-organization skills, prioritizes effectively
• Strong communication and customer services skills
• Capable of handling difficult situations by demonstrating professionalism and confidentiality
• Ability to work with a team to create effective strategies and meet team goals

• Customer oriented mindset

• General knowledge of Human Resources policies and procedures
• Previous experience with Workday or similar Global HR systems

• BA/ BSc or Equivalent in HR or related discipline

• Excellent written and verbal communication skills in English and Italian

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
• An attractive, market-oriented salary and cafeteria benefits
• Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days
• Work from an "Office of the Year 2020" finalist office
• Collective life and accident insurance
• Yearly medical check-up
• An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks
• Your own career path within Sanofi. Your professional and personal development will be supported purposefully
• Practice your language skills within our "Language Club"
• Join a great community & special events (Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)