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Customer Success Manager RD (Sales Rep. /1 yr Fixed Term contract)

AT Sanofi U.S.
Sanofi U.S.

Customer Success Manager RD (Sales Rep. /1 yr Fixed Term contract)

•Seoul, South Korea

This position is 1 year fixed term contract (Medical Rep)

  • Affiliate: RD/RBD
  • Manager: Commercial Lead
  • Location: Seoul, Korea

Job Purpose / Priorities
  • Autonomously accountable for territory level business performance and responsible customer engagement as an orchestrator of omnichannel operation.
  • Self-responsible for individual target as well as shared commitment for Squad performance
  • Direct reports: Commercial Lead

Key Accountabilities

Performance and Business Acumen
  • Self-responsible for individual target activities and sales performance.
  • Hold the shared responsibility of Squad performance.

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  • Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ
  • [If applicable for alliance brands] Ensure the successful partnership performance in line with the directed governance in place at the field level.
    • Customer Engagement
    • Proactively lead/orchestrate omnichannel engagement in line with defined strategy and tactics.
    • Manage customer needs and expectations in line with company strategy to provide with best customer experience and journey.
    Team Player
    • Engage in the Squad performance and initiatives.
    • Collaborative mindset to support the colleague CSMs improvement.
    Other responsibility
    • Ensure business compliance and ethics in all activities
    • Ensure HSE and Road safety in field activities

    Qualifications and Requirements

    Language skills:
    High level of Korean & English proficiency and communication skill

    Education:
    Bachelor degree or above

    Experience & knowledge:
    • Minimum 2 years in pharmaceutical business in commercial area
    • Proven track record in achieving sales results and account management.
    • High level understanding of GTM operation and capability.

    Capabilities in line with CFT (Customer Field Transformation) competency
    • Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness & how to differentiate Sanofi customer experience.
    • Orchestrating and executing customer Multi Channel Engagement strategy.
    • Segmentation and Go-to-Market Strategy understanding.
    • Orchestrating and executing customer Multi Channel Engagement strategy.
    • Utilizing customer insights for planning and execution.
    • Applying Digital Capabilities to Business Solutions.

    Mindset
    • Collaborative team player & networker (entrepreneurial).
    • Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.
    • Autonomous: Self-organized to develop new competency and capability for GTM transformation

    Client-provided location(s): Seoul, South Korea
    Job ID: Sanofi-https://jobs.sanofi.com/en/job/seoul/customer-success-manager-rd-sales-rep-1-yr-fixed-term-contract/2649/19593964992
    Employment Type: Other

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