Job title: Customer Master Data Team Lead (Spanish Speaker preferred)

• Location: Budapest - Sanofi Business Operations, Váci Greens
  

About the job

Ready to push the limits of what's possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As Customer Master Data Team Lead within our Order to Cash team, you'll responsible of the creation/modification of customers, pricing conditions and contract agreements mainly in SAP/S4HANA, you'll own the operational master data management such as master data creation and maintenance in the relevant systems. Supervise the team that delivers best in class service for customer master data management in line with SLA, ensuring a positive customer experience.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities:

• Customer Master Data and data allowing process efficiency
• Create and update customer master data, customer hierarchy, customer assortment, business partners and set up of master data blocks on customers
• Contract & Commercial conditions management
• Maintenance (create or update) of approved Gross Price List in the system based on commercial policy template upon request from Trade or any other appointed responsible by upload record in the system according to standard price scheme
• Create and maintain master request On and Off Invoice contracts including payment terms
• Create Settlement Request for off-invoice contract and monitor the process of the credit note creation
• Create and maintain transactional master data fields influencing the order process
• Inspire and develop Customer Master Data analysts, team size is 8-12 FTE's
• Monitor KPIs, analyze and identify deviation compared to agreed targets
• Act as first line escalation support, address operational issues and follow through to resolution in an effective and timely manner
• Manage stakeholders, both internal and external and cooperate closely with all the O2C team leaders and local contacts for transversal cases
• Support Internal Controls, audits expectations, deliverables
• Drive continuous improvement initiatives and automation for better efficiency

About you

Experience:

• At least 3-5 years' experience in master data management, contract & commercial conditions management or similar preferably in Pharma
• At least 2 years' experience as a team lead
• Experience in running services within a Business Services organization
• Experience in transition project
• Understand commercial policies, pricing, rebates, on-off invoices, returns and claims policies

Soft and technical skills:

• Ability to interact with internal clients in a professional manner
• Self-motivated, well organized, hard-working, detail-minded, clear thinker, quick learner
• Well-inclined towards change and has the ability to work under pressure
• Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset
• Hands-on experience of SAP in S/4HANA preferably, MDG, Condition Contract Management modules
• Knowledge of Microsoft Office and expertise of MS Excel

Leadership:

• Ability to work autonomously and take ownership of tasks and processes
• Ability to organize, prioritize and structure the tasks for oneself and direct reports
• Attentive to detail and works with precision
• Action oriented, delivery driven, change agent
• Lead by example to deliver high quality service, customer satisfaction

Languages:

• Fluent in English. Spanish language is an advantage

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team
• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks' gender-neutral parental leave
• Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days
• Join a great community & special event (Weekly Yoga/Pilates classes, Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)
  

Pursue Progress. Discover Extraordinary.


Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Discover our Code of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people's lives. Please ensure to have read this document, before applying.

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