Customer Invoicing to Cash Argentina/Paraguay/Uruguay Markets Lead

• Location: Buenos Aires, Argentina
• Type of Role: Permanent, full time

About the job

Our Team

Business Operations (BO) / Global Finance Services (GFS) is the Global Shared Service organization of Sanofi providing end to end services to all geographies covered by Sanofi Global Business Units (GBUs through Key Markets - North America, Europe, Japan, Greater Gulf - and International MCOs - MultiCountry Organizations) including the Order To Cash (O2C), of which Customer-Invoicing-to-Cash (CI2C) and Account-To-Report (A2R) Service Lines. In addition, BO hosts several Global Centres of Excellence (COE) and Global Hubs providing support and other services globally or on one part of the global geographies.

O2C Service Line, one of the pillars of GFS in Business Operations, is currently covering the following areas of the Customer Invoice to Cash (Ci2C) process:

• Credit Management
• Collections & Account Receivables management
• Cash Application
• AR Monthly closing and Reporting

The role will have the overall accountability of the end-to-end Customer Invoicing To Cash operations to deliver best-in-class front line services within his/ her perimeter in full coordination and collaboration with the Bogota Hub), and will be a focal point for partnering & escalating critical process stakes with stakeholder functions (Finance Operations, Treasury, Trade, Customer Care/Services or Engagement) with functions & business representatives across the cluster to ensure sustainable and efficient processes improving customer satisfaction and cash performance.

• He/ She will be critical to ensure, together with the Bogota Hub & i.O2C Global Project teams, the successful assessment and planning of an integrated Order to Cash operating model, considering Core model adoptability and ability of minimization of business disruption during the assessment and planning of phases, the appropriate governance definition in view of the deployment and running phase.

• He/ She will monitor operational KPIs, identify continuous improvement initiatives, pro-actively manage service execution issues and bring them to resolution to ensure Service Delivery, Business Continuity, and the expected Performance in terms of cash flow, costs and process efficiencies.

• As MCO Head of CI2C covering Credit Revenue Partnership role, he/ she is the major external customer-facing financial partner and internal escalation point on customer for key activities such as credit management, credit assessment & risk control, customer credit authorization, and for iO2C Project, on order management, requests & disputes management, cash application and collection matters.

• He/ She will maintain close working relationships with key stakeholders in Finance, Trade and Supply Chain, CFO, Head of Treasury and Trade head, as well as the local Supply Chain Organization (Customer Engagement & Customer Fulfillment) and Sanofi's GBUs.
  

Main responsibilities

In close collaboration with Bogotal Hub and local/ global stakeholders (Supply Chain, Trade, BO in particular GFS) and in compliance with RACI defined in the Global Core Model, accountable for the efficient delivery and monitoring of end-to-end Customer-Invoicing-To-Cash services (Credit Management, Collections & AR Management, Cash Application, AR Monthly closing, and Reporting) and Project of integrated Order to Cash services (Customer Master data incl. pricing & commercial conditions management, Order Management, Claims & Disputes Management):

• Monitor that CI2C end-to-end services are highly efficient, cost-effective, high quality and agile in order to meet customer satisfaction and achieve strategic targets (i.e., improve the Working Capital, DSO and on iO2C part: OTIF = On Time In Full)
  • Support internal and external benchmarking activities
• In line with the global BO operating model, provide and communicate service KPIs and dashboards to measure and improve service performance (cost, efficiency, quality, customer satisfaction)
• Impact on cash performance by improving on time collection, AR and reducing overdue
  • Credit assessment & control
  • Month-end closing & AR Reporting
  • Review AR ageing analysis and related actions plan
  • Validate AR accruals (bad debts reserve and write-off accruals) according to thresholds
  • Analyze and monitor CI2C and iO2C Project Assessment & Planning KPIs by communicating regularly on performance to his/her reporting line
  • Lead ultimately the Local Credit Committee and ensure follow-up on open actions
• Participate in Bogota Hub projects as required
  • Weekly dispute resolution follow up with Supply Chain & Distribution stakeholders
  • Commercial policy design & validation
  • Customer satisfaction review

About you

• Experience:
• Expertise in customer credit management, collections & Receivables management processes
• Ability to get into transactional details but also understand the broader business context and root cause
• Team player, able to work collaboratively transversally and with local, global, hub teams with an end-to-end mindset
• Ability to organize, prioritize and structure the tasks for his/ her team
• Personality with strong delivery & problem-solving skills and customer oriented
• Lead by example to deliver high quality service, customer satisfaction
• Good communication skills
• Flexible and adaptable to changing business environments and requirements
• Knowledge of SAP/ High Radius
• Education:
• University/Master's Degree
• Technical skills:
• Experience in managing teams remotely
• Experience of working within a Shared Services / BPO model is appreciated
• International background with exposure to multicultural environments
• Languages:
• Fluent in Spanish / English

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