About the job

We are an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Ready to push the limits of what's possible? Join Sanofi in one of our customer facing functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As Customer Engagement Specialist Flu within our Vaccines Team, you'll focus exclusively on customer engagement in Czech Republic you will do it by understanding their needs and preferences, and identifying & driving tactics that enhance customer satisfaction and loyalty in relation with the Franchise in scope.

• Execute innovative customer engagement strategies by prioritizing direct interactions with customers. The role aims to embody and advocate for a "Customer First" philosophy, ensuring that all engagement initiatives are deeply aligned with customer needs, thereby driving satisfaction and loyalty.

• Customer Engagement Strategy: Implement a comprehensive customer engagement strategy that prioritizes direct, meaningful interactions, leveraging insights to drive engagement and satisfaction, consolidating different Brand/TA tactics aligned with the Brand strategy & engaging with HCPs through various channels
  • Develop digital engagement plan for targeted customer segments using Sanofi available tools and platforms including but not limiting to Campus, Transcribr, Assemblr, Replica with clear set of KPIs for each of implemented tactics
  • Design customer journeys: Ensure the personalization of customer interactions & content and alignment of key messages across channels
  • Analyze touchpoints across the customer journey: Leverage data to understand individual preferences and tailor the customer experience, ensuring a more personalized and relevant engagement, constantly analyzing the customer feedback to continuously nurture & improve content creation & implement strategies to enhance customer satisfaction
  • Content Strategy Plan: Develop the adapted content, on a glocal manner, in respect of the Medical,Legal, Regulatory, Ethic & Business Integrity frames
• Customer Insight and Analysis:
  • Collect customer feedback and insights to identify areas for improvement through regular interaction with Sales Team and field visits.
  • Enhance customer satisfaction, loyalty, and overall experience by addressing pain points and meeting customer expectations
• Cross-Functional collaboration: Contribute to the customer engagement pland development with bold "Customer First" approach
  • Work in close cooperation with the salesforce optimizing processes and systems to ensure a seamless and positive customer journey.
  • Work in Agile when possible with the transversal team and with an innovation mindset.

• Education: Bachelor's degree in Marketing, Business Administration, or any related field
• Pharmaceutical Industry Understanding: Deep understanding of the pharmaceutical industry's regulatory environment, market dynamics and customer engagement
• Customer knowledge: Understanding HCPs preferred experiences. Good knowledge of key clients & the end-to-end customer journey.
• Knowledge and experience of innovative methodologies such as scrum, lean start up, nudge and design thinking is a plus. Out of the box thinker, always searching for new opportunities.
• Technical proficiency: Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies
• Language Proficiency: Fluent in Czech and English languages