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CRM Specialist

AT Sanofi U.S.
Sanofi U.S.

CRM Specialist

•Lugu, Taiwan

Job title: CRM Specialist

  • Location: Taiwan

About the job
  • Own and manage the CRM platform efficiently utilized and continuously improved for Taiwan and Hong Kong through proper data management, analytics and integration/optimization.

Main responsibilities:
  • Manage and responsible for CRM platform for HongKong & Taiwan.
  • Manage HCP master data in CRM and continuously driving data accuracy.
  • Conduct relevant analysis for BU/brand/customer using CRM data to provide insight for commercial team.
  • Work transversally with cross-function teams on CRM relevant projects, including system optimization and integration.
  • Collaborate with Field Force Effectiveness Manager, Sales managers and BUDs to drive sales force productivity, efficiency and effectiveness through full utilization of CRM.

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  • Collaborate with Field Force Analysis Manager to ensure alignment of customers, employees, team structure and territories between CRM and Sales operation systems.
  • Generate timely report for MSR performance management.
  • Conducts training on CRM and reporting tools for users.
  • Provide support and guidance to users for CRM system.
  • Report to Regional & Local Digital on system problems and follow up until resolution.
  • Maintain systematic filing of relevant documents, database analysis and reports for ready references.
  • Perform other duties assigned by manager.
  • Sanofi employee must understand of own roles and responsibilities in avoiding health risk (Health), preventing accidents (Safety) and environment protection (Environment). Involved in any such activities must comply with HSE policy.

    • About you
    • College / University graduate.
    • Experience in customer tool management; good knowledge of online/mobile applications and database.
    • Experience in report generation tools.
    • Good analytical and organizational skills.
    • Good command of written English, communication verbal English skill an advantage.
    • Possess strong interpersonal skills.
    • Openness to Change.
    • Learning agility.
    • Analytical and organizational skill.
    • Meticulous on data accuracy.
    • Above average Excel skill.
    • Teamwork and Collaboration.
    • Results Oriented.
    • Effective communication skill.

    Client-provided location(s): Taiwan
    Job ID: Sanofi-https://jobs.sanofi.com/en/job/taipei/crm-specialist/2649/17975619776
    Employment Type: Other

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