What Your Job Will Be Like:

We are seeking a LTD TRM TIER 4 - ADMN SVCS

On any given day, you may be called on to:

• Provide exceptional customer service as customer service is an integral part of the job.
• Be a good listener and able to identify and anticipate the needs of the customer.
• Make customers feel important and appreciated.
• Help customers follow Sandia's processes and find ways to help meet the customer's needs all while ensuring processes are followed.
• Assist employees, contractors, consultants, and visitors by processing security clearance requests (access authorizations) and issuing badges (access controls). These processes are facilitated by a team of 17 represented personnel who team together to ensure customers are processed, authorized, and issued the appropriate clearance and badge to access Sandia premises. Some of the components of the processes include: 1) employee, contractor and consultant clearance processing and verification; 2) reinvestigations; 3) incoming/outgoing visits; 4) HSPD-12 Federal Credential enrollment, activation, and updates; and 5) badge issuance.
• Conduct data analysis, identify issues, and provide solutions/enhancements to databases, processes, and procedures.
• Will utilize and become an expert on various program specific databases.
• Meet processing timeline expectations and respond to inquiries in a timely manner.
• Attention to detail is critical as the selected candidate must ensure procedures are followed to ensure only authorized access is granted to employees, contractors, consultants, and visitors.
• Must provide the customer constant instruction to ensure adherence to established processes, policies, and procedures.
• Prerequisites: New employees must be on the job 12 months; all others, a minimum of 6 months on current job.
• As a condition of employment, this position is represented by the Office and Professional Employees International Union (OPEIU). Represented employees must pay the monthly membership dues or agency fee.

• Due to the nature of the work, the selected applicant must be able to work onsite 100% of the time.
• Ability to maintain a Department of Energy "Q" level clearance.
• The successful applicant will work at the Badge Office Front Counter, Clearance Office, and/or Uncleared Personal Identity Verification (UPIV) Office depending on the needs of the business.
• Job criteria must be reflected in the resume and demonstrated during the interview.
• The position requires constant movement throughout the day and the ability to work at multiple workstations.
• Candidate must be people oriented with excellent customer service skills to include diplomacy, patience, courtesy, empathy, friendliness, positive attitude, etc.
• Have ability to work with sensitive information, use discretion and maintain confidentiality; have great attention to detail.
• Team well with others.
• Have excellent oral and written communication skills to include the ability to clearly convey thoughts, concepts, and directions in a tactful and professional manner.
• Be able to resolve conflict and address difficult situations in a calm, tactful manner.
• Have good organizational skills.
• Prioritize work and have good time management.
• Analyze data, identify issues, and provide solutions.
• Follow documented processes and procedures.
• Learn quickly and be adaptable to new and changing situations.
• Proficiency with Microsoft Office Suite and able to adapt and become an expert with position(s) specific databases.
• Perform research and/or investigations of records, electronic databases, DOE, and SNL policies to determine source, type of error and appropriate actions.
• Reconcile discrepancies; recommend solutions; recommend changes to software, procedures, databases, or reports to enhance currency/efficiency.
• Ensure individuals needing access to classified information or site access to Sandia meet all requirements prior to receiving a clearance and a badge.
• As required, instruct, direct, or assign work to others, ensuring adherence to established policies and procedures, resolving discrepancies, and recommending changes, as necessary.
• Prerequisites: Must have passed current standardized testing and the typing test.

• Experience with DOE/NNSA or DOD Security and working with DOE/NSNA or DOD directives.
• Experience working with all levels of DOE/NNSA and Sandia members of the workforce.
• Experience utilizing DOE/NNSA and SNL databases related to security clearances and badging (i.e., Central Personnel Clearance Index (CPCI), Weapon Data Access Control System (WDACS), Access Control Enabling System (ACES), Enterprise Person, USAccess, Oracle, and/or Contract Security Management Database)

• Challenging work with amazing impact that contributes to security, peace, and freedom worldwide
• Extraordinary co-workers
• Some of the best tools, equipment, and research facilities in the world
• Career advancement and enrichment opportunities
• Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home)
• Generous vacations, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance
  
  World-changing technologies. Life-changing careers. Learn more about Sandia at: http://www.sandia.govThese benefits vary by job classification.