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Technical Support Engineer - Developer Support

AT Salesforce
Salesforce

Technical Support Engineer - Developer Support

Tokyo, Japan

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

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職務内容


開発者向けサポートエンジニアは、自社業務に合わせてアプリ開発されているお客様が直面している課題に対し、テクニカルサポートを提供します。
テクニカルサポートエンジニアは、お客様を成功に導く専門家です。高い技術力と迅速、丁寧、的確なサポートサービスを提供し、顧客満足度を最大化することで、Salesforceの成長に貢献することをミッションとしています。
職責には以下が含まれますが、これらに限定されるものではありません。

セールスフォース製品における、お客様の開発コード、システム連携および実装のトラブルシューティングの支援

  • 担当分野の製品機能における技術的専門性の確立および保持
  • 卓越した分析、トラブルシューティング、および問題解決の専門知識の提示
  • 機能説明とセールスフォース上でのコーディングのベストプラクティスの提供
  • お客様期待値および顧客体験の管理による顧客満足度の最大化
  • 業務に関連するトレーニングへの積極的かつ継続的な参加
  • 必要に応じて社内ツールやエスカレーションチームを活用しお客様の課題を効果的に調査• 記録• 優先度付けする能力、ならびに速度の速い環境下での効果的な時間管理能力の提示
  • プレッシャーのかかる状況下でのマルチタスクと効率的な業務遂行
  • ナレッジ文書の作成と管理

必須要件:

  • 学位または同等の関連職務経験尚可
  • 文書および口頭での優れたコミュニケーション能力
  • オブジェクト指向プログラミングの明確な理解
  • C#、Javaまたは最低1つのオブジェクト指向言語での解読、開発、デバッグ経験
  • HTMLおよびCSSの解読、実装の経験
  • データベース思想、データ管理 (RDBMS)およびSQLの経験
  • SOAPまたはREST APIを利用したアプリケーションの開発経験
  • スクリプト言語 (例 JavaScriptやJQueryなど)およびウェブアーキテクチャーの経験
  • CLI (UNIX/LINUX)の経験

推奨要件:

  • Salesforceおよび/またはCRMアプリケーションおよびその他のクラウドベースのテクノロジーの経験
  • カスタマーサポートまたはカスタマーサービスでのお客様対応の実務経験
  • インターネットテクノロジーの理解:ファイアウォール、ウェブサーバー、プロキシサーバーなど
  • Salesforce認定資格:

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Client-provided location(s): Tokyo, Japan
Job ID: Salesforce-JR262431
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Adoption Leave
    • Return-to-Work Program
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Sabbatical
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Company Equity
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Professional Coaching
    • Work Visa Sponsorship
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Unconscious Bias Training
    • Diversity, Equity, and Inclusion Program

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