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Job Category
Customer Success
Job Details
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MuleSoft's Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Senior Technical Consultant on our Services team, you will work hands-on with our customers and partners to solve mission-critical business challenges using MuleSoft's Anypoint Platform. You will provide technical guidance on MuleSoft implementation projects, evaluate the customer's technical and functional requirements, and develop cost-effective solutions to provide customers with demonstrable returns. As a subject-matter expert, you will develop solutions to help customers realize their business goals and advise them on best practices for on-premise, cloud, hybrid integration, and API management.
What you'll achieve:
3 months:
- Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement
- Begin participation in field activities with clients by shadowing seasoned senior consultants and practicing enablement gained from training
- Begin to execute MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches
- Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and contribute subject-matter expertise and project deliverables to architects to review for incorporation into internal knowledge exchanges
- Begin mentorship and guidance of junior services team members in our services organization
12 months:
- Continue to provide delivery of projects and provide hands-on delivery guidance to influence standards for development, governance, and operational lifecycle
- Internalize frameworks, project deliverables, best practices/policies, and implementations and vet with Senior Architects to contribute to internal collaboration networks and IP sharing
- Identify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs
- Contribute to technical brown bag sessions and publish reusable content to the field
- Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design
What you'll need to be successful:
- Three to six years minimum hands-on development experience implementing integration solutions
- Hands-on integration development experience with Mulesoft or similar solutions.
- Demonstrated experience implementing end-to-end technical integration projects
- Demonstrated ability to effectively implement solutions by working side by side with the technical team of the customer, contractors, and other internal teams
- Working experience in on-premise and cloud-based infrastructure (configuration, monitoring and management)
- Experience developing, profiling, and troubleshooting Java application code and automated testing tools
- Experience in completing technical design documentation and technical reference materials for customer/internal consumption
- Proficient English level
- Ability to travel (varies depending on customer needs, focused within Region)
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