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Job Category
Customer Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
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Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology - and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
We are looking for multiple Technical Architects at various levels to join our Professional Services Public Sector practice. As a Technical Architect, you will be serving as a strategic advisor and Salesforce product and platform expert to the company's largest, most complex enterprise customers.
Your Impact
- Serve as a trusted advisor to the client
- Identify and lead internal critical initiatives to grow the consulting practice; serving as an active contributor to the community's overall knowledge base and expertise
- Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
- Work collaboratively, having very strong communications skills, especially in teaching complex concepts and creative, prescriptive thinking
- Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
- Review and correct project/program direction, approach, and key artifacts to keep programs on track, while ensuring solutions are extendable and maintainable going forward
- Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
- Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform
Minimum Requirements
- 5+ years enterprise architecture or consulting experience
- Strong application design skills combined with strong data, integration, and security architecture skills
- Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences
- Detailed individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
- A great listener with the ability to connect with people in diverse roles
- Validated ability to analyze, design, and optimize business processes via technology and integration
- Resourceful and innovative thinker who can work through and solve problems
- Travel may be required up to 50% and varies depending on the client requirements
- Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- Qualification for this job is contingent upon acceptable results from a background investigation
Qualification for this job is contingent upon acceptable results from a background investigation as well as your obtaining and maintaining the specific level of U.S. Government security clearance that may be required for this role. U.S. citizenship (U.S. born or naturalized) required.
Preferred Requirements
- Prior work experience or desire to work with our Public Sector customers - government agencies, non-profit, education
- Ability to convey and convince customers of standard methodologies at various levels within a large organization
- Application design and development background
- Strong Enterprise Architecture background would be favorable
- Relevant Salesforce experience is desired
- Highly beneficial to have any Salesforce product certifications prior to joining, particularly:
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Platform App Builder
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Hands-on experience with Public Sector Solutions (PSS) and Omni Studio
For our FEDERAL AND STATE customers:
- Familiarity with working in a Salesforce Gov Cloud
- Knowledge of FedRamp, JAB (Joint Authorization Board) or Federal security processes
- Experience with software applications for: licensing, permitting, inspections, grants management, loan management, emergency program management, content center engagement, constituent interactions, 508 compliant applications
Benefits & Perks
- Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
- World-class enablement and on-demand training with Trailhead.com
- Exposure to executive thought leaders and regular 1:1 coaching with leadership
- Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
- For more details, visit https://www.salesforcebenefits.com/
Note: By applying to the Technical Architect posting, recruiters and hiring managers across the organization hiring for this role will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
For Colorado-based roles, the base salary hiring range for this position is $114,200 to $221,000.
For Washington D.C based roles, the base salary hiring range for this position is $125,700 to $243,100.
For Maryland based roles, the base salary hiring range for this position is $125,700 to $243,100.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.