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Job Category
Operations
Job Details
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The Supervisor, Sales Operations role is within Salesforce's Revenue Operations team and will report to the regional Manager, Sales Operations. The candidate will be responsible for leading a small regional team of Contract Specialists/Sales operations specialist and will manage direct team performance, monitor day to day team production and operations, provide technical guidance/training to direct team members, and ensure adherence to Salesforce policy/procedures.Salesforce is looking for candidates with experience leading people and have proven ability to influence team outcomes and objectives.Responsibilities
- Responsible for training, developing/coaching, scheduling resources, and direct oversight of less than 5 directs
- Coach and mentor team members to ensure consistent team development and growth
- Provide timely feedback to team members and ensure performance objectives are being met in adherence to global team expectations/standards
- Articulate and present team's results to manager
- Assist manager with project work, process improvement, workflow implementation when required
- Ensure self and team are providing superior internal support and guidance to our global sales team
- Handle and respond to team's escalated Sales Ops cases
- Ensure compliance with all company policies and SOX controls for both yourself and your team members
- Providing team with information about recent developments, programs, and policy changes
Required Skills/Experience
- Prior management experience, training, or proven ability to influence team outcomes preferred
- 5+ years sales, sales operations, or sales support experience
- Strong Salesforce knowledge and technical understanding of Sales Operations, policies, and procedures
- Excellent interpersonal skills; ability to articulate verbally and written and engage with Sales when required
- Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment
- Ability to develop, implement and assess performance metrics
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