Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Salesforce transforms the businesses of hundreds of thousands of customers and millions of users. Your insights will matter - at scale. You distill complex problems into insights that inform design, development, and business decisions. You're passionate about technology. You're even more passionate about people. You have deep empathy for their everyday struggles and challenges. You always put their needs first, and you're unwavering in your desire to provide the best experiences for users.

To that end, you seek out diverse data, and you triangulate them. You eagerly use new research methods to get at the heart of the issue, and you have expertise with the 'tried and true' ones. You prioritize the thoughtful inclusion of marginalized people in your research and design processes.

Sound like you? Then you're someone we want to work with. As a research intern on the Cross-Cloud Research and Insights team, your work can span across all of our product areas. You will learn about and advocate for users across industries and lines of business, technical users who are helping their companies transform, and consumers. You may also contribute to the creation of internal tooling to scale our research impact. Your insights will help product teams build the right tools for the right people.

Responsibilities

• Leverage a broad range of methods to generate insights that drive design, development, and business decisions
• Collaborate closely with Design, Product Management, and Engineering to generate impactful insights
• Design surveys and experiments, perform statistical analyses, and visualize information. Process, clean, and analyze data
• Translate user needs and business requirements into tactical plans. Lead and successfully execute plans through strong collaboration and leadership
• Assess internal tooling needs for our product teams and identify opportunities to scale the impact of our research insights
• Effectively deliver research findings and recommendations

Minimum Requirements

• Enrolled and working towards obtaining a PhD or Master's degree in the area of Computer Science, Information Science, Psychology, Sociology, Statistics, Economics, Mathematics, or Human Computer Interaction (HCI). Please note that in order to be eligible for an internship, we require that you be returning to school the following quarter/semester to work towards completing your degree. To qualify, you must complete your degree by May/June 2026.
• Must be attending a college or university in North America
• Working knowledge of quantitative research methods, statistical analysis, data visualization, and relevant data tools like Excel, R, SQL, and Python
• Experience working with large datasets to generate insights about user behavior and attitudes
• Familiarity with qualitative user research methods (e.g., usability testing, interviews, heuristic evaluations, contextual inquiry, task analysis) and experimental design
• Strong project management skills
• Effective interpersonal, communication, and collaboration skills

Preferred Qualifications

• Experience with relational databases and database management
• Knowledge of an object-oriented programming language (Java, Python, Ruby, etc.)

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $58 to $65.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.