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Job Category
Customer Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

• Establish Trusted Advisor status with Business and Technology stakeholders, drive the creation of application and architectural design documents which leverage Salesforce.com best practices
• Develop technical solution designs & recommendations using Salesforce technology for complex customer use cases that align to the business value the customer is trying to achieve.
• Lead formal presentations, webinars and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and reference architectures
• Provide ad hoc subject matter expertise as warranted via customer needs and business demands including but to limited to practice operations, pre-sales support, field assistance, etc.
• Establish mutually beneficial relationship with product owners and stakeholders
• Help business owners translate and implement real-world needs into practical, state-of-the-art (Showcase), Salesforce.com technology-driven solutions.

• Expert in assessment of business objectives, formulating solution options, and driving stakeholder support
• Complex implementation experience with focus area products
• Thorough understanding of the fundamentals of focus area products and how our customers use the platform to manage their business.
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids.
  • Clearly articulate business architecture (mission/vision, capability models, capability assessments) and technical architecture (current and future state diagrams, solution best practices, reference architectures, design patterns).
  • Ability to conceptualize and develop visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.
  • Determine which Salesforce and third-party technologies to leverage in customer's architecture landscape, based upon product knowledge, industry experience, industry standard EA frameworks, and Salesforce Technical Architecture methodologies.
• Provide reliable and trusted -data rich- points of view of relatable customer transformations in the industry i.e. how other customers with similar needs have succeeded in their transformation.
• A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience and evangelize best practices.
• Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences.
• Ability to work independently and be a self-starter, prioritize, multitask and perform effectively under pressure.
• Note: this job requires occasional travel (expected average less than 20%), variable
• Have the following Salesforce Certifications: Administrator, Platform App Builder, Sales Cloud Consultant, and Service Cloud Consultant
• High English proficiency, as the base of the customers are in AMER. Candidates should have good communication skills and preferably an understanding of business cultural nuances when working with customers in AMER.
• Familiarity with well-architected standards and best practices.

• 3+ years experience in either software, system or enterprise architecture disciplines
• Good understanding of and ability to discuss cloud architecture and principles of modern platforms including SaaS, PaaS, multi-tenancy, multi-tiered infrastructure, etc.
• Good understanding of enterprise application integration technologies as well as common EA topics such as person based journeys, process orchestration, master data management, analytics and insights, artificial intelligence, etc.
• Strong technical knowledge of Salesforce products and platform - features, capabilities, best practices and how to deploy, including knowledge of the Salesforce ecosystem
• Experience dealing with large scale, technologically complex accounts, which are constantly challenging product capabilities
• Ability to navigate, escalate, and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Good understanding of security processes, standards & issues involved in multi-tier cloud or hybrid applications
• Familiar with Industry or vertical solutions a plus
• Familiar with principles of network, application and information security