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Job Category
User Experience
Job Details
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Salesforce is hiring and Looking for User Experience Researchers In India .The roles are open for different CRM products within Salesforce . The Description of each cloud that is hiring is given below
About You:
You are a self-driven, impact-oriented researcher. You distill complex problems into insights that inform design, development, and business decisions. You're passionate about technology, and have deep empathy for technology users and their everyday struggles and challenges. You are unwavering in your desire to provide the best experiences for users.
You eagerly use new research methods to get at the heart of the issue, and you have experience with the 'tried and true' ones. You are excited to leverage existing research at Salesforce to weave together actionable insights to share with cross-functional teams. You seamlessly switch between research craft, collaboration, and operational excellence.
Responsibilities:
- Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders.
- Conduct generative and evaluative research using a mixture of research methods (surveys,un-moderated testing, interviews, moderated concept testing, etc.).
- Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions.
- Socialize insights with cross-functional stakeholders to influence their decision-making
- Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers.
- Work on fast-paced projects, requiring attention to detail and working within constrained timelines.
Required Experience / Skills:
- Proven track record influencing user experience and/or product direction with actionable insights
- Hands-on experience conducting research in user experience or product design contexts
- Staff Researcher: 2.5 to 5.5 years
- Ability to plan, design, and execute foundational, generative, and evaluative research engagements
- Strong understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools
- Experience working in cross-functional teams (e.g. design, product management, engineering)
- Excellent teamwork and collaboration skills
- Excellent project management, communication, and presentation skills
- Ability to work with a globally dispersed team (including some management and stakeholders based in Israel and North America), and conduct some synchronous, remote research with North America-based participants
- Experience working in an Inhouse environment OR a mix experience between consulting firms & Inhouse research
- University degree in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)
- Preferred:
- Ideally seeking Bangalore or Hyderabad-based
- Previous research experience in enterprise SaaS and/or technology
- Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for stakeholders
- Comfort with basic statistical methods and concepts, and experience working with behavioral signals data
About Field Service:
In this role you will execute strategic and tactical research to understand the future of field service management, and to inform how the next generation of Field Service products should support that future. You'll learn about and advocate for our users - including mobile workers and technicians, dispatchers, service operations managers, and service leaders.
About Service Cloud:
In this role you will execute strategic and tactical research to shape Service Cloud's vision of enabling the world's most innovative brands to reimagine service for the AI era. You'll learn about and advocate for our users - including service leaders, service admins, and customer service agents.
Revenue Cloud
In this role you will execute strategic and tactical research to shape the future of Revenue Lifecycle Management with a global leader for Configure, Price, & Quote applications. You'll work hand-in-hand with product and design leaders who own the vision of enabling the world's most innovative and recognized brands to create AI-first, unified, custom experiences across all touchpoints of revenue, from product setup to payments. You'll learn about and advocate for our users - including Chief Revenue Officers, sellers, finance professionals, admins and developers..
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