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Job Category
Customer Success
Job Details
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Retail Cloud from Salesforce is the leading commerce platform to connect consumers and store associates with digital experiences. Designed exclusively for brands and retailers, its innovative technology powers Modern POS with store associate apps including mPOS, Inventory Management, Clienteling, Endless Aisle, and Curbside Pickup.
Retail Cloud Commerce Platform connects the online and in-store customer journey and enables brands to engage with customers by offering highly personalized interactions and fast and efficient commerce transactions. Retail Cloud Content Management System (CMS), the leading no-code mobile commerce platform enables merchandisers to create on-brand experiences with personalized promotions and loyalty.
Founded by the visionary behind Google Shopping, Retail Cloud powers mobile commerce for the world's leading brands and retailers, including, Sando, Maje, Deciem,, and Suitsupply.
The Role
We are seeking a Senior Solution Architect to join our Professional Services team. Your role encompasses managing the full spectrum of client interactions with our platform, from implementation to spearheading major strategic customer initiatives that enhance revenue, platform adoption, and user engagement.
Solution Architects lead one or more workstreams in complex enterprise customer engagements, partnering with key stakeholders to achieve the vision while executing on key deliverables. They serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, product knowledge, industry experience, consulting experience, and knowledge of their client's business to deliver customer ROI.
What You Will Do
- Develop a comprehensive understanding of Retail Cloud's solutions and customer business models to drive client business objectives, retention, and achieving customer business objectives.
- Engage in hands-on management and delivery of large-scale, complex projects, leveraging your technical and management expertise in areas like APIs, SPI, and retail technology systems (POS, e-commerce platforms).
- Serve as a technical advisor and partner to clients, aiding in their understanding and utilization of our platform's capabilities.
- Contribute to our business strategy, influenced by insights gained through customer interaction and market trends.
- Drive revenue growth and client outcomes that align with both customer objectives and growth goals.
- Develop and manage relationships with professional services sellers and provide sales support to evaluate, scope, estimate and create proposals for prospective projects to positively contribute to bookings.
- Curate content and tools to aid in pre-sales and delivery.
- Plan, develop and deliver enablement or mentorship programs for sales teams and delivery consultants to scale the business.
- Engage in continued, self directed professional growth and development.
- Manage to a minimum billable utilization target.
Skills & Requirements
- Bachelor's degree (or its foreign degree equivalent) in a Technology, Engineering (any field) or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered.
- 5+ years in Customer Management, Project Management within a tech-driven environment.
- Extensive experience with Enterprise customers, including high-value account management and senior-level engagement.
- Familiarity with retail tech, e-commerce, and experience in managing technical projects.
- Proficiency in JIRA, standard project management tools, and collaboration suites (e.g., Slack)
- This role requires a candidate who is not both technically proficient but also possesses strong interpersonal and influence skills, capable of driving successful outcomes and ensuring an exceptional customer experience.
- Excellent written and verbal communication skills, executive level presence and experience in working in client advisory and delivery roles.
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models and technologies.
- Ability to support multiple, concurrent pursuits and projects.
- Relevant Salesforce certifications and consulting experience are preferred.
- Ability to travel; up to 25%
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
For New York-based roles, the base salary hiring range for this position is $172,200 to $236,900.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.