At Salesforce Marketing Cloud the role of the Software Engineer is essential to the success of our global cross-channel marketing software as a service platform. You will be part of a team that is responsible for ensuring that the Marketing Cloud platform is being supported by a highly available, performant series of splunk environments!

You understand and apply a wide variety of concepts, practices, and procedures of service delivery engineering, and can resolve a wide range of issues in creative ways. You are a self-starter, able to make quick, effective decisions and think creatively. Take management requirements and are able to design and develop solutions which reduce operational complexity, operational cost, or monitoring related tasks. You work on multiple projects of moderate complexity. Demonstrate good judgment and use your expertise in selecting methods and techniques for developing solutions. Doing more with less is a challenge in which you excel.

Responsibilities:

Must take ownership and accountability for one's actions, and be known for meticulous attention to detail.
Must have the ability to provide effort estimation and complete work based on a schedule of activities in coordination with Operations Manager and Project Manager.
Participate in crafting, implementing and maintaining custom self service tools
May be required to define requirements for, and/or write/test custom tools to handle system automation tasks (installation, configuration, monitoring, etc).
Develop proof of concepts (POCs) to evaluate technology fit for real life use cases
Have the utmost standard/quality bar in code quality and efficiency
Participate in on-call rotation (approximately two times a quarter)

Required Qualifications:

3+ years of developing and running monitoring infrastructure
Solid understanding of principals and concepts of modern service monitoring systems
Experience using object oriented principles
Have programmed using python to automate repeatable tasks such as deployment, tuning of services
Understanding/management of code repositories like git/perforce/svn/CVS
Experience with developing for containerized environments
Experience with cloud providers such as AWS or Azure.

Preferred Qualifications:

Experience with DevOps environment
Experience with AI / Machine learning
Knowledge of Agile Development or Scrum Project Management methodologies.
Detailed, organized and results-oriented. Demonstrate deep analysis, problem-solving and troubleshooting expertise

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Posting Statement

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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $137,100 to $188,600.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.