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This position is located in San Francisco or Seattle.

Join a high impact global engineering team that delivers Customer Love by solving the toughest technical customer escalations fast and champions trust strategy throughout the company!

At Salesforce, trust is our #1 priority. Our cloud applications handle billions of transactions each day for 200,000+ companies who demand high quality, responsiveness, and predictability. Performance issues and functional bugs must be identified and resolved quickly. As a Customer Centric Engineer within R&D you will investigate, reproduce, and diagnose complex issues affecting our customers. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication.

What you'll be doing:

Using your Java, database, and web API and UI skills to solve critical customer technical escalations to R&D from our Technical Support organization
Figuring out ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code
Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
Providing timely information to customer facing teams to improve overall customer satisfaction
Mentoring Technical Support on technical issues and best practices
Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert
Championing Support and Debug initiatives throughout R&D
Develop high-quality, production ready Tools that can be used by internal users.
Share your knowledge and help transform an organization from within by working with and coaching your team members
Work closely with cross-functional teams across geographies.
Mentor other junior engineers in the team.

What we're looking for:

Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits
Unparalleled troubleshooting and problem-solving skills
Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
Candidates having min of 10 years of relevant technical experience
Extensive programming experience in Java or similar languages in development / debugging roles.
Ability to take a complex problem, analyze, design, educate team members on it and work with them to solve the problem with high quality and on time.

Requirements:

A related technical degree required.

Fluency in an object oriented language; Java preferred
Experience with a known IDE: Eclipse or IntelliJ
Familiarity with Oracle and/or other relational databases (Postgresql, MySQL etc)
Familiarity with core web technologies: HTTP, JSON, REST, XML
Experience using Linux environments, such as Ubuntu
Default CCE skills
Backend - Java
Frontend JS/HTML/CSS
SQL

Desired skills:
Lead teams/work across teams in delivering projects/running programs.

AWS or other public cloud

Previous Salesforce / Force.com development experience
Front end development experience: Javascript, HTML5
Experience with Oracle SQL developer
Experience with mobile app development: iOS/Android Simulator
Log parsing in Splunk
HTTP traffic analysis: Fiddler or Charles

Benefits & Perks
Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

Salesforce Information
Check out our Salesforce Engineering Site.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $151,800 to $208,800.

For California-based roles, the base salary hiring range for this position is $165,600 to $227,700.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.