To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
User Experience
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Want more jobs like this?
Get Design and UX jobs delivered to your inbox every week.
About the Role
Salesforce is expanding our Product Research and Insights team in Hyderabad & Bangalore, India. The ideal candidates will have extensive experience in carrying out generative/foundational research for enterprise SaaS and/or technology products. Expertise in Qualitative research will be key to succeed in this role.
Minimum experience
Senior Researcher - 5+ years
Lead Researcher - 8+ years
About You
You are a self-driven, impact-oriented researcher. You distill complex problems into insights that inform design, development, and business decisions. You're passionate about technology, and have deep empathy for technology users and their everyday struggles and challenges. You are unwavering in your desire to provide the best experiences for users.
You eagerly use new research methods to get at the heart of the issue, and you have expertise with the 'tried and true' ones. You are excited to leverage existing research at Salesforce to weave together actionable insights to share with cross-functional teams. You seamlessly switch between research craft, collaboration, and operational excellence.
Responsibilities
- Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders.
- Conduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.)
- Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions
- Socialize insights with cross-functional stakeholders to influence their decision-making
- Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers.
- Work on fast-paced projects, requiring attention to detail and working within constrained timelines.
Required Experience/Skills
- For Senior Researcher, 5+ years of hands-on experience in conducting research in user experience or product design contexts.
- For Lead Researcher, 8+ years of hands-on experience in conducting research in user experience or product design contexts.
- Proven track record influencing user experience and/or product direction with actionable insights
- Ability to plan, design, and execute foundational, generative, and evaluative research engagements
- Strong understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools
- Comfort with basic statistical methods and concepts, and experience working with behavioural signals data
- Experience working in cross-functional teams (e.g. design, product management, engineering)
- Excellent teamwork and collaboration skills
- Excellent project management, communication, and presentation skills
- Ability to work with a globally dispersed team (including some management and stakeholders based in North America), and conduct some synchronous, remote research with North America-based participants
- University degree in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)
Preferred
- Ideally seeking Bangalore/Hyderabad based or someone willing to relocate
- Previous research experience in enterprise SaaS and/or technology
- Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for stakeholders
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.