About Tableau, a Salesforce company
Tableau helps people see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organization. Global enterprises, early-stage startups, nonprofits, and governments all use Tableau's intuitive software to quickly transform their data into actionable insights. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world!

Position Summary:
The Senior Technical Support Engineer works primarily with enterprise customers of Tableau's server and core server products, proactively assisting them with post-sales installation, configuration and set up tasks, or customers of Tableau's Desktop products, proactively assisting them with post-sales installation, data connectivity, performance and analysis of data. Responsibilities include owning and resolving highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Tableau products.

Knowledge and Skill Requirements:

Demonstrated success as a highly creative, curious technologist and problem solver
Demonstrated success in mentoring and training others
Demonstrated ability to juggle and prioritize a high volume workload while handling details accurately, in a timely manner, and under pressure
Demonstrated ability to multi-task, handle frequent interruptions, solve problems, and make decisions in a fast paced environment
Strong interpersonal skills, demonstrated by the ability to: listen to and empathize with others; convey confidence; provide exemplary levels of service; resolve conflict effectively; collaborate with and facilitate small groups
Deep understanding of the value of Diagnostic Troubleshooting
Excellent case worker (skilled at Case Administration, response writing, and call handling)
Solid understanding of how to create Tableau visualizations and accurately analyze the data to determine metrics and trends
Excellent organizational skills
Excellent verbal, written, & presentation skills (specifically in the documentation and presentation of findings), as the role requires heavy interface with customers, Tableau management (at all levels), external vendors, and other strategic partners
Ability to learn new technologies and concepts quickly
Must be able to work independently with limited guidance
Demonstrated ability to multi-task, handle frequent interruptions, solve problems, and make decisions in a fast paced environment strongly preferred

Education/Experience:

4+ years demonstrated experience supporting and troubleshooting commercial software applications, and/or a minimum of 1.5 to 2 years' experience as a Tableau Technical Support Engineer
Demonstrated experience supporting enterprise level, mission-critical applications
Degree or Relevant Work Experience Preferred

Preferred Skills

* Relational database experience a plus

Accommodations

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