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Senior Technical Business Analyst/Salesforce Admin

AT Salesforce
Salesforce

Senior Technical Business Analyst/Salesforce Admin

São Paulo, Brazil

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Job Category
Global Affairs

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

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The Salesforce Legal and Corporate Affairs (LCA) Operations Innovation Delivery team is an integral part of our LCA Ops organization, focused on leading AI-enabled business transformation through process optimization, innovative technology and data analytics solutions to Salesforce's Legal and Corporate Affairs department.

The LCA Ops Innovation team is currently seeking an expert applicant to deliver key strategic initiatives for our internal LCA business customers, representing all Legal practices, as well as Privacy, Compliance, Corporate Governance, Ethics, and Government Affairs. This role is fundamental in providing deep business analysis, process design, technology and data-driven solutions to accelerate our LCA business operations for fast growth and scale as an agentic AI organization. This role will partner deeply with cross-functional teams across LCA, IT, Tech & Products, and other functions of the organization.

The ideal candidate will have strong business analysis, communication and technical skills, with a deep Salesforce platform experience, data analytics, collaboration tools, problem solving skills, and have a positive, forward-thinking customer-focused outlook.


Responsibilities

  • Lead business systems analysis and process design of internal initiatives representing LCA business functions.
  • Identify, analyze and document business requirements, processes and use cases.
  • Collaborate with cross-functional teams to align on scope, objectives, requirements and architectural design approach of AI-enabled solutions.
  • Drive innovative design concepts and documentation of future-state processes, architectural approach and business/system requirements.
  • Hands-on design, development and implementation of AI-driven Salesforce platform and 3rd party application solutions, partnering with IT, Tech & Products and other teams where applicable to align on design approach, architecture, roadmaps and release schedules.
  • Enable our LCA community on AI/agentic platform solutions, providing working prototypes, demos, education and awareness as products become available internally and for general release (GA).
  • Leverage data to drive insightful analysis that enables the execution of LCA business objectives and AI-driven operational efficiencies.
  • Document operational processes, procedures, technical and functional specifications.

Required Skills/Experience

  • Experience in business analysis, process and technical design.
  • Proven Salesforce Platform hands-on configuration experience (required), including meaningful experience with ServiceCloud, SalesCloud, DataCloud, Einstein/Agentforce, Experience Cloud, Slack, Tableau, Mulesoft and Org level administration
  • Demonstrated experience in data analysis, including proficiency with Salesforce Reports and Dashboards (required), and experience with Tableau CRM, Tableau Cloud), Data Cloud, Snowflake and/or similar tools.
  • Experience in software development lifecycle and release management concepts and best practices
  • Experience in project leadership/management and agile scrum methodology.
  • Salesforce Sys Admin (required) and other Salesforce platform certifications (desired).
  • Customer-centric to build positive working relationships with business partners, teams and stakeholders.
  • Self-starter and results oriented with a passion for learning and being curious.
  • Proficiency in writing and speaking in English; able to convey message clearly and communicate at all levels.
  • Growth mindset with positive, open thinking for an AI-enabled future; ability to flex easily with change
  • 5-7+ years of experience in business analysis, process design and specifically Salesforce platform configuration.
  • 2-3+ years of Salesforce system administration experience and building apps on the Salesforce platform.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Client-provided location(s): São Paulo, State of São Paulo, Brazil
Job ID: Salesforce-JR284863
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Adoption Leave
    • Return-to-Work Program
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Sabbatical
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Company Equity
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Professional Coaching
    • Work Visa Sponsorship
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Unconscious Bias Training
    • Diversity, Equity, and Inclusion Program

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