Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Senior Technical Account Manager

AT Salesforce
Salesforce

Senior Technical Account Manager

Hillsboro, OR

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Want more jobs like this?

Get jobs in Hillsboro, OR delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.


Salesforce Inc. seeks Senior Technical Account Manager in Hillsboro, OR:

Job Duties: Develop and maintain relationships with key customer business and IT partners to understand customers' top business goals and priorities, act as an internal authority on your customer's key value drivers and needs, and act as an internal point of contact for customers to internal partners. Help assigned customers achieve their business goals and drive outcomes on the Salesforce platform by: coordinating the completion of the Signature Success catalog of services as required for assigned customers; providing timely, proactive Salesforce feature guidance based on the areas of interest for assigned customers; acting as an advisor to customers for the adoption of existing and new features of Salesforce's annual release schedules and identifying potential challenges and risks to assigned customers' implementation; reinforcing to customers the value in implementing the technical recommendations for improvements based on Proactive Monitoring guidance. Communicate the value of Signature Success. Be accountable for ensuring all customer stakeholders understand the value of Signature Success and continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. During infrastructure service degradations or disruptions that occur during normal business hours, provide regular updates and communications to key customer contacts. Partner with internal teams like Signature Support delivery and the Critical Incident Center for after-hours coordination. Following infrastructure incidents that impact customers, track the internal root cause analysis efforts to provide the customer a description of the cause and future prevention actions. Telecommuting is an option. Some travel to Salesforce offices may be required.

Minimum Requirements: Master's degree, or foreign equivalent, in Computer Science, Engineering, or closely related quantitative discipline, and two (2) years of experience in job offered or in any occupation in a related field.

A related technical degree required (Computer Science, Engineering).

Special Skill Requirements: (1) J2SE; (2) Servlets; (3) JSP; (4) Struts; (5) Springs; (6) Web-Services; (7) Swift; (8) HTML5; (9) CSS; (10) JavaScript; (11) jQuery; (12) XML; (13) JSON; (14) Ajax; and (15) PL/SQL. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 18-1713. Salesforce is an Equal Opportunity & Affirmative Action Employer.

#LI-DNI

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Client-provided location(s): Hillsboro, OR, USA
Job ID: Salesforce-JR271676
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Adoption Leave
    • Return-to-Work Program
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Sabbatical
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Company Equity
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Professional Coaching
    • Work Visa Sponsorship
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Unconscious Bias Training
    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it is like to work at Salesforce.