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Job Category
Customer Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
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Salesforce Professional Services focuses on delivering strategic engagements that define ground-breaking opportunities and articulate clear plans for the execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology - and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
The Sr. Quality Assurance Functional Consultant is a key position within the Quality Assurance team within Salesforce Professional Services. The Sr. Quality Assurance Consultant collaborates with various project teams across customer implementations. This role works under minimal supervision, relying on experience and judgment to ensure the appropriate level of quality is incorporated into our customer implementations. The successful candidate will demonstrate proficiency with a highly collaborative approach, exhibiting excellent problem solving, organizational and interpersonal skills.
Responsibilities:
- Responsible for creating Test artifacts including Test Plan, Test Execution Status Reports, and Defect Reports.
- Works closely with internal and customer teams to understand business requirements, coordinate testing activities, and communicate test results.
- Lead test team in translating business requirements to test cases and test scripts
- Manage a QA Analyst through all Phases of Testing - (Functional, System, Integration, and User Acceptance) on a project
- Lead internal defect triage calls
- Assist customer with SIT/UAT planning as needed
- Assist with UAT defect triage calls
- Liaison to customer Quality Assurance Lead
- Maintain and communicate QA metrics to internal and customer partners via status/metrics reports
- Document and communicate QA-related risks to Project Management
- Interact, communicate and follow through with development & customer teams throughout the testing phase
- Ability to adapt to customer processes and integrate them into day to day work as needed without compromising standard processes and quality
- Create and execute manual test scripts, based on customer requirements
- Identify gaps in user experience and usability of implementation
- Perform and report on regression testing at regular intervals throughout a project
- Keep test scripts current and up-to-date, based on changes to requirements
Qualifications:
- Minimum of 5 years of experience in a test consultant capacity
- Minimum of 3 years hands-on experience with Salesforce platform
- Strong understanding of SQA methodologies.
- Understanding of Agile/Scrum methodology and working experience in an Agile environment is a must.
- 2+ years experience with API testing.
- Hands-on exp with API tools like Postman, SoapUI
- Excellent communication and leadership skills are required.
- Great attention to detail and ability to identify, isolate, and document defects
- Experience in large-scale software deployments.
- Salesforce certification is a big plus
- Ability to adapt to short sprint cycles (2 weeks)
- Experience in the full software lifecycles from design to deployment
- Excellent communication skills required and able to work independently
- Ability to motivate people, instill accountability and achieve results
- Self-starter and proactive is a must
Preferred Qualifications:
- BA/BS degree or foreign equivalent
- 3-5 years of relevant experience
- Salesforce certifications are a plus
NOTE: By applying to the Quality Assurance Consultant posting, recruiters and hiring managers across the organization hiring Technical Architects will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.
BENEFITS & PERKS
- Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
- World-class enablement and on-demand training with Trailhead.com
- Exposure to executive thought leaders and regular 1:1 coaching with leadership
- Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
- For more details, visit https://www.salesforcebenefits.com/
In school, or graduated within the past 12 months? Please visit FutureForce for opportunities.
This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
For Washington D.C based roles, the base salary hiring range for this position is $105,600 to $145,200.
For Maryland based roles, the base salary hiring range for this position is $105,600 to $145,200.