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Job Category
Product
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
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About Service Cloud
Salesforce Service Cloud powers next-generation service and support management. Our platform enables organizations to:
- Automate service processes and streamline workflows.
- Leverage AI to intelligently mine knowledge and power chatbot-driven interactions.
- Deliver exceptional service experiences with intelligent case routing and real-time collaboration tools.
About the Role
We're seeking a Senior Product Manager to drive the vision, strategy, and execution of AI-first, collaboration-first, and platform-centric innovations in Service Cloud. This role is critical to building enterprise-grade service management solutions that empower customers, developers, and partners at scale.
You will be responsible for owning the roadmap, defining key capabilities, and ensuring scalability, security, and performance. Working cross-functionally with engineering, UX, sales, and marketing, you will align product development with market trends and customer needs, ensuring our solutions remain cutting-edge and business-impactful.
What You'll Do
- Define and own the product vision and strategy, ensuring alignment with business goals and customer needs.
- Develop and maintain a comprehensive roadmap, balancing customer requirements, market opportunities, and technical feasibility.
- Collaborate with engineering and UX teams to build scalable, intuitive, and high-impact solutions.
- Engage directly with customers, partners, and stakeholders to deeply understand pain points and translate them into actionable product requirements.
- Drive prioritization and trade-offs across user experience, performance, and technical feasibility.
- Leverage data-driven insights to iterate and improve product offerings continuously.
- Partner with sales, marketing, and enablement teams to ensure successful product launches and adoption.
- Stay ahead of industry trends in AI, collaboration, automation, and enterprise service management to drive innovation.
- Serve as the voice of the customer, gathering and analyzing feedback from users, developers, and stakeholders to inform product decisions.
- Identify and address key customer pain points ensuring the product delivers measurable value.
- Work closely with marketing teams to define go-to-market strategies, positioning, and messaging for the product capabilities.
- Regularly present product updates, strategies, and results to executive leadership, ensuring alignment with organizational goals.
What We're Looking For
- 10+ years of total experience and 7+ years of product management experience in software or technology-focused companies, preferably in enterprise SaaS.
- Experience collaborating cross-functionally with engineering, UX, marketing, and sales teams.
- Passion for solving complex problems with elegant, scalable solutions.
- Data-driven decision-making approach with strong analytical skills.
- Excellent communication and stakeholder management skills.
- Experience in Agile product development, managing backlogs, sprints, and feature releases.
- Proven ability to develop and execute a comprehensive product strategy and roadmap that aligns with customer needs and market opportunities.
- Proven track record of delivering products that drive measurable business impact, including customer adoption, revenue growth, or market share expansion.
- Proven ability to navigate stakeholder alignment and communicate effectively with C-suite executives and external partners.
- Ability to thrive in a fast-paced, innovative environment, with a focus on delivering results.
- Prior experience in Service Management, Enterprise IT, or AI-driven platforms is a plus but not required.
Why Join Us?
- Work on cutting-edge AI-powered service solutions that transform experiences for enterprises.
- Collaborate with a world-class team in a fast-paced, high-growth environment.
- Shape the future of intelligent service management and drive meaningful impact by solving real customer challenges at scale.
- Be part of a culture of innovation, collaboration, personal growth and continuous learning.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.