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Salesforce Field Service is one of the fastest growing businesses in the company, and we are the market leaders. Our customers include many Fortune 500 companies and represent a broad set of industries, including manufacturing, utilities, communications, consumer goods and healthcare.
Our customers rely on our offline first mobile app to guide them through complex field work. Through millions of appointments on billions of pieces of equipment, Salesforce Field Service powers the world's mobile workforce.
We are seeking a Mobile Product Manager to lead the innovation and expansion of our field service mobile application across iOS, Android, and various third-party integrations. In this role, you will define and execute the mobile product strategy, enhancing the user experience for field service professionals while driving seamless integrations with enterprise systems. You will collaborate with engineering, design, and business teams to deliver cutting-edge mobile solutions that improve efficiency, user adoption, and overall product performance. If you have a passion for mobile technology, field service solutions, and integration-driven product development, we want to hear from you!
Key Responsibilities:
- Develop and execute the mobile product roadmap for AI-powered field service solutions to enhance functionality, usability, and performance for iOS and Android platforms.
- Work closely with engineering, UX/UI, and business stakeholders to define product requirements and prioritize features.
- Conduct user research and data analysis to optimize mobile experiences and address pain points for field technicians.
- Oversee app performance, security, and compliance with platform guidelines and industry standards.
- Drive agile product development, leading backlog grooming, sprint planning, and feature releases.
- Monitor key metrics (adoption, retention, performance) and drive continuous improvements based on feedback.
- Stay ahead of mobile industry trends to incorporate innovative technologies like AI, AR, and voice interactions.
Required Qualifications:
- 5+ years of experience in mobile product management, with a proven track record of delivering complex technology products, preferably in mobile, AI and/or field service domains.
- Bachelor's Degree in Engineering, Computer Science, or related fields and/ or experience in related fields is preferred
- Strong understanding of artificial intelligence, machine learning, and their applications in operational settings.
- Experience managing cross-functional teams, including engineering, design, and data science.
- Excellent communication and stakeholder management skills, with the ability to articulate technical concepts to non-technical audiences.
- Analytical mindset with experience in using data to drive product decisions and measure success.
- Familiarity with field service management tools, workflows, and challenges is a strong plus.
Benefits & Perks:
Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
Open to Flex (1-3 days/week in the office), or Office-Based (4-5 days/week in the office).Check out our Salesforce Engineering Blog
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