To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Want more jobs like this?
Get Account Management jobs delivered to your inbox every week.
Department Description:
The Customer Success Group's (CSG) Success Plan product management organization is responsible for managing Salesforce's Customer Success Plan offer portfolio (Standard, Premier, and Signature Success Plans) with which we enable our customers to realize value from their Salesforce technology investments. We work backward from the customer to address their needs across all customer segments (Small Business, Commercial, and Enterprise) and across all Salesforce products. The team is the "voice of the customer and market" to the rest of the CSG organization and we work across all functions within CSG and the Salesforce product organizations to continuously enhance the customer value and experience delivered by the Success Plans offer portfolio.
Role Description:
The Salesforce Success Plans proactively sets up customers to be successful by ensuring that customers have the right skills, information, insights, and access to expertise. We are seeking an experienced Product Manager to join our Customer Success product management team, with the responsibility to build out the customer expertise pillar.
Responsibilities:
- Product Strategy: Develop a deep understanding of market trends, user needs, and competitive landscape to drive the strategic direction of educational products.
- Product Development: Lead the end-to-end product development lifecycle, from ideation to launch, ensuring alignment with organizational goals and user requirements.
- User-Centric Design: Advocate for user-centered design principles, conducting research, user testing, and feedback analysis to continually enhance product usability and effectiveness.
- Cross-Functional Collaboration: Collaborate effectively with stakeholders across departments, including marketing, sales, and customer support, to ensure seamless product integration and go-to-market strategies.
- Data-Driven Decision Making: Utilize data analytics and user metrics to monitor product performance, identify areas for improvement, and make informed decisions to optimize product success.
- Continuous Improvement: Stay abreast of emerging technologies, pedagogical trends, and industry best practices to drive continuous improvement and innovation in educational products.
- Project Management: Manage project timelines, resources, and budgets effectively to ensure timely delivery of high-quality products within scope.
Requirements:
- Educational Background: Bachelor's degree (Master's degree or relevant certifications are a plus)
- Product Management Experience: Proven track record 8-10- years in education services product management roles
- Technical Proficiency: Strong technical aptitude and familiarity with software development methodologies, UX/UI principles, and agile project management practices.
- Analytical Skills: Excellent analytical and problem-solving skills, with the ability to translate data insights into actionable product enhancements.
- Communication Skills: Exceptional verbal and written communication skills, with the ability to articulate complex ideas and influence stakeholders at all levels.
- Collaborative Spirit: A team player who thrives in a collaborative environment, with demonstrated experience working effectively with cross-functional teams.
- Passion for Education: Genuine passion for education and a commitment to driving positive impact through innovative learning solutions.
- Adaptability: Ability to adapt to rapidly changing priorities and thrive in a fast-paced, dynamic environment.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
For Washington-based roles, the base salary hiring range for this position is $150,300 to $206,700.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.