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Customer Success
Job Details
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OVERVIEW OF THE ROLE
GDC - MuleSoft's Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Technical Consultant on our Global Services team, you will work hands-on with our customers and partners to solve business challenges using MuleSoft's Anypoint Platform. You will provide technical guidance on MuleSoft implementation projects, evaluate the customer's technical and functional requirements, and develop cost-effective solutions to provide customers with demonstrable returns.
As a subject-matter expert in the field, you will develop solutions to help customers realize their business goals and advise them on standard methodologies for on-premise, cloud, and hybrid integration, and API management
YOUR IMPACT
3 months:
- Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement.
- Begin participation in field activities with clients by shadowing seasoned architects/senior consultants and practicing enablement gained from training.
- Begin to complete MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches.
- Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and give subject-matter expertise and project delivery to architects to review for incorporation into internal knowledge exchanges.
12 months:
- Continue to provide delivery of projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle.
- Internalize frameworks, project work, standard processes/policies and implementations and vet with Senior Architects to chip in to internal collaboration networks and IP sharing.
- Identify ongoing risks and struggles throughout project experiences in the field and chip in to defining and implementing internal mitigation measures to meet customer needs.
- Supply to technical brown bag sessions and publish reusable content to the field.
- Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design.
REQUIRED QUALIFICATIONS
- +7 years hands-on development experience implementing integration solutions.
- Hands-on integration development experience with at least one of the following:
- MuleSoft or other solutions (e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, Apigee)
- API Management solutions (Apigee, Mashery, etc)
- one or more on-premise/SaaS packaged COTS (Commercial Off-the-Shelf) solutions for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, WorkDay, etc.)
- Demonstrated experience implementing multiple technical integration project SDLCs (Software Development Life Cycle) end-to-end.
- Demonstrated ability to effectively implement solutions within a diverse technical team of client, SIs, contractors, and internal teams.
- Contribute integration artifacts to internal initiatives to enrich services organization practices.
- Working knowledge of on-premise infrastructure and cloud-based deployments and configurations along with monitoring and management.
- Experience developing, profiling, and troubleshooting Java application code and automated testing tools.
- Experience in completing technical design documentation and technical reference materials for client/internal consumption.
- Ability to travel.
- Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
NOTE: By applying to the Technical Consultant posting, recruiters and hiring managers across the organization hiring Technical Consultants will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.
BENEFITS & PERKS
- Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
- World-class enablement and on-demand training with Trailhead.com
- Exposure to executive thought leaders and regular 1:1 coaching with leadership
- Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
- For more details, visit https://www.salesforcebenefits.com/
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