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Senior Manager/Director- Consumption Value Success, Commerce Cloud - Paris

AT Salesforce
Salesforce

Senior Manager/Director- Consumption Value Success, Commerce Cloud - Paris

4 days agoParis, France

Viewed on March 29, 2025

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Job Category
Sales

Job Details

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Senior Manager/Director- Consumption Value Success, Commerce Cloud, Paris

We're looking for a strategic growth-focused Consumption Lead to drive adoption, growth, and success of Commerce Cloud within our largest GMV customers, helping them fully leverage the platform to achieve their e-commerce objectives.

As a Consumption Lead reporting to the Sr. Director, Consumption COE, you will set the strategic direction and consumption growth for priority accounts. This is an exciting role that offers a unique opportunity to experience the consumption transformation that Salesforce is going through.

Account Growth

  • Drive consumption growth through successful implementation of initial commerce use cases
  • Understand Customer's business and objectives by conducting research, prepares thoughtful questions and insights in advance of customer meetings
  • Practice active listening and uncovering Customer's buying motivators, decision criteria, investment propensity and who's who in the Customers Buyers Circle
  • Apply business acumen in Business Planning by considering economic, industry and company factors with a Customer-centric lens
  • Track and drive key consumption metrics including GMV, order volume, and platform utilization
  • Develop data-driven expansion strategies based on consumption patterns
  • Create and execute account plans to achieve targeted consumption goals
  • Guide customers' commerce roadmap to maximize platform value
  • Identify and execute expansion opportunities across commerce product portfolio (B2B, B2C, D2C and others)

Technical Expertise

  • Understand customers' e-commerce architecture and business requirements
  • Create technical POCs for commerce expansion opportunities
  • Guide customers on commerce platform best practices and optimization
  • Expertise in commerce implementation patterns and architectures
  • Customer Success
  • Create strategies to accelerate Commerce Cloud adoption
  • Engage with C-level to operational teams on commerce initiatives
  • Collaborate with internal sales teams, implementation partners, solutions engineers, and customer success
  • Build business cases demonstrating ROI of increased platform adoption
  • Create consumption acceleration playbooks based on customer success patterns
  • Drive adoption of new commerce capabilities aligned to business outcomes

Minimum Requirements

  • 7+ years experience of applicable sales/customer success experience with technical expertise
  • Experience driving consumption/adoption in enterprise accounts and portfolio management
  • Strong experience in enterprise e-commerce solutions will be added advantage
  • Technical knowledge of digital commerce architectures will be added advantage
  • Ability to engage technical and business stakeholders
  • Fluent French and English speaker

Preferred Requirements

  • Understanding of order management and marketplace solutions
  • Understanding of retail/commerce business metrics and KPIs
  • Familiarity with Salesforce ecosystem
  • Salesforce Commerce cloud certification

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Client-provided location(s): Paris, France
Job ID: Salesforce-JR286455
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Adoption Leave
    • Return-to-Work Program
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Sabbatical
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Company Equity
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Professional Coaching
    • Work Visa Sponsorship
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Unconscious Bias Training
    • Diversity, Equity, and Inclusion Program

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