Senior Manager, Unified Communications

Salesforce is seeking a senior leader to join the Business Technology Employee Productivity team. This role will be responsible for providing leadership and mentorship to a team of elite infrastructure engineers and technical business analysts. You and your team will be responsible for producing sustainable, reusable, well-tested Collaboration services that meet our internal engineering standards using the Agile methodology. As a senior manager, you must use your technical knowledge and your interpersonal skills to deliver sophisticated technical solutions while fostering strong working relationships with team members and internal business partners to effectively handle priorities, coordinate efforts, handle capacity, measure delivery health, and ensure the success of your projects.

As a senior manager, you must be a self-starter with the ability to take ownership, work under pressure, and handle multiple tasks simultaneously while keeping a good sense of humor. The ideal candidate must have the ability to coordinate the engineering activities and multi-task, as well as provide technical leadership. The right candidate must have in-depth experience in designing, building, and deploying dedication, highly scalable, highly reliable, highly secure, and easy to operate collaboration products to a large customer base. This person must have managed senior engineering talent and have a strong focus on holistic design, simplistic architecture, and a rapid development cycle. This person must be able to understand the technical details of complex environments.

Responsibilities:
Lead a global team of very hardworking engineers to design, develop and maintain enterprise solutions using industry standards to improve productivity.
Collaborate and coordinate with management for your area in other hubs: Seattle, Dublin, Mexico City, and Hyderabad.
Contribute to the vision and technical strategy spanning technology and business
Direct the day to day activities of the Enterprise Unified Communications scrum team.
Execute on the product backlog, sprint backlog, roadmap, and release plan
Improve engineering processes of the team.
Maintain strong relationshs with vendors, negotiating the best deals and ensuring high-quality service..
Synthesize diverse sets of data to educate the team and drive decisions
Work closely with peer teams to ensure solutions are meeting the current and future product direction, trust (security), and performance requirements
Support the whole product lifecycle - Balance new features, dependencies, technical debt, environment, budget, and operational support
Champion and support your team by reducing churn and waste, removing blockers, escalating issues, and helping to mentor and grow team members.
Influence your peers and senior management to adopt new solutions to enable end to end automation.
Cultivate highly effective relationships with internal business partners such as product management, technical leads, systems operations, Real Estate, security, and service and support.

Required Skills/Experience:
6-8+ years of Management experience, with a focus on infrastructure engineering.
5+ years of proven experience in collaboration technologies.
Demonstrated experience in people leadership and conflict resolution.
Exceptional visual, verbal, and written communication skills.
Excellent organizational skills, analytic capabilities, and attention to detail.
Experience in roadmap and sprint planning activities.
Experience working with agile methodologies like Scrum, Kanban, and Lean.
Experience in cultivating mentorship culture.
Experience with infrastructure concepts (e.g. virtualization, compute, storage, databases, etc.)
Present and communicate complex ideas and features to a broad audience effectively.
Experience in building teams from hiring to onboarding.
Experience in managing the performance of a team based on a structured and fair model that enables team members to perform at the "top of their game".
Champion best practices to influence engineers to apply them in their daily work.

Desired Skills/Experience:
Have a Bachelor's degree from a four-year university or equivalent experience.
Experience with Salesforce platform a big plus.
Customer-centric - A champion for the end-user.
Compassionate (not just empathetic).
Build a collective vision - Lead from the front.
Inspiration to engineers.
Be fun to work with.
Exposure to DevOps transformations.
Exposure to databases and SQL.
Exposure to developing enterprise applications.

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