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Job Category
Program & Project Management
Job Details
About Salesforce
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Engineering Operations leaders play a critical role in driving efficiency, quality, and operational excellence across our engineering organization. They ensure that engineering teams deliver high-quality software efficiently while maintaining strong alignment with business goals.
As the Senior Lead of Engineering Operations for AI Cloud, you will be responsible for optimizing engineering processes, improving delivery cadence, and driving quality initiatives across multiple teams. You will collaborate closely with engineering, product management, operations, and external vendors to streamline workflows, enhance system reliability, and ensure smooth execution of key initiatives.
You will work under the leadership of the Head of Engineering to support strategic alignment, improve execution discipline, and strengthen partnerships with external vendors and service providers. Though this is an individual contributor role, you will thrive in a culture of ownership, accountability, and continuous improvement.
About You
- Love to wear multiple hats.
- Builds the relationships to make things happen.
- Highly functional in an energizing environment.
- Comfortable bending between the tactical and strategic.
- Outstanding executive presence and communications professional.
- A service-oriented-minded person who "Thinks Customers First"
- Enjoy a hyper-transparent flow of information, conversation, and ideas.
Your Impact
- Lead programs by aligning across program scope, and release planning, as well as aligning one or more teams on vision, and business goals, crafting program structure, and securing cross-functional alignment.
- Drive teams through the Software engineering experience using Agile and analytical and technical skills.
- Develop strong partnerships with key functional team members to drive focus on business goals. Be a trusted partner for executive management to ensure program success.
- Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical quality & performance issues, dependencies, team status, production issues, metrics review, achievements, etc. (cross-functional - Product Owners, Scrum Leads, UX, CX).
- Support "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and partners.
- Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.
- Provide monthly program reviews and updates at sprint reviews (deep dive into the current state of project goals, risks, and critical issues).
- Create a collaborative environment that fosters creativity, innovation, and learning.
- Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change.
Qualifications
- 10+ years of enterprise software/technical program or engineering management experience at an enterprise technology company.
- 3+ years of conducting and leading SaaS product development programs; shown understanding of the SaaS business model and its product development lifecycle.
- Excellent analytical and problem-solving skills with a history of hands-on, detail orientation.
- Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.
- Ability to establish credibility and rapport with senior executives and team members.
- Outstanding organizational, communication, and relationship-building skills conducive to driving consensus; able to work in a cross-functional, matrix management environment.
- Ability to master technical subjects and technologies relevant to the program.
- Strong organizational, project management, analysis, and communication skills.
- Bachelor's degree or equivalent work experience.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For California-based roles, the base salary hiring range for this position is $177,600 to $244,200.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.