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Job Category
Employee Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
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Sr Instructor Dev
Join our dynamic team as a Technical Instructor focused on delivering exceptional 1:Many customer engagements, and training classes empowering individuals and organizations to leverage Salesforce's robust platform effectively. We are looking for a passionate individual who thrives on educating and guiding customers through interactive workshops and instructor classes and at key Marketing events. You will show customers how to design, code, test, debug, package and deploy, using best practices on the Salesforce or Mulesoft AnyPoint Platform. As a key member of our team, you will play a crucial role in accelerating technical features and cloud adoption, while ensuring high levels of customer satisfaction and success.
Responsibilities:
Deliver technical, high standard 1:Many customer adoption training, tailored to various levels of expertise, including beginner, intermediate, and advanced.
Answer real-time questions from customers and provide additional resources
Ability to explain complex features in an easy-to-follow manner
Ability to demonstrate features and functionality with hands-on demos and exercises
Held up as a standard of excellence in delivering effective, well-managed and well-facilitated classes and virtual interactive workshops
Travel as required to key Marketing events, such as Dreamforce, TDX and Tableau conference
Stay current on the latest developments in Salesforce technology, best practices, and integration methodologies
Action Best Practice Insight including:
* Product Education
* Technical Advice
* Adoption Guidance
Accelerate Feature / Cloud Adoption
Cross-collaboration with the Cloud Success team including Content Development, Delivery and Technical Support
Consistently receive outstanding customer satisfaction scores of 4.7+ (out of 5)
Maintain a teaching time productivity metric
Required Qualifications & Experience:
Bachelor's degree in Computer Science, Information Technology, Engineering or equivalent relevant experience is preferred.
Salesforce Mulesoft Developer certification is required; additional certifications such as Platform App Builder, Platform Developer, Mulesoft Architect or Salesforce Architect certifications are a plus.
Overall 3+ years of experience with a minimum of 1 year of relevant work experience on Salesforce and/ or Tableau products
Programming Skills: JavaScript, Java, C#, HTML and CSS, SOQL and SOSL, REST and SOAP APIs, Apex and Visualforce.
Ability to rapidly learn new and emerging technologies
Proven success leading customer-facing presentations and engagements
Experience with virtual training platforms and tools, such as Zoom or WebEx
Preferred Qualifications & Skills:
Working knowledge of the overall Salesforce platform suite and applications
Able to handle objections, prioritize customer issues, and collaborate with manager and colleagues to effectively drive resolution
Proven ability to manage time and prioritize activities while performing effectively under pressure
Support Success and Sales Teams to ensure that customer gets maximum value out of the platform
Understanding of business analysis, change management, user adoption, release management, and governance
Soft Skills:
COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite
LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts
PASSION: Passionate about Customer Success and a great listener
CULTURE: Embodies inclusive culture and a team player that everyone enjoys working with
TRUST: Ability to earn the trust of the customer and live the company's core values
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.