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Job Category
Software Engineering
Job Details
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Are you ready to shape the future of digital engagement and build next-generation solutions? Salesforce Unified Engagement is at the forefront of bringing real-time communications to the Salesforce Service Cloud, enabling compelling digital engagement experiences for our customers.
Join our team of talented engineers and architects to redefine and enhance our real-time messaging platform. We continuously innovate to improve the agility, availability, scalability, security, and cost-effectiveness of our services.
The Service Cloud Real-Time Platform Service enables chat and messaging experiences for our customers. We are looking for a passionate Senior Manager to lead the DevOps team for this critical and highly optimized service.
Responsibilities:
- Lead a team of engineers on various initiatives, solving complex technical problems and driving customer success.
- Develop and maintain observability products, build tools and automation to eliminate manual touch, and respond to system failures and outages.
- Gain insights into platform incidents and address repeat issues.
- Leverage AIOps platforms to improve anomaly detection, automate runbooks, and meet MTTD & MTTR goals.
- Oversee system monitoring, incident response, and root cause analysis in a timely manner.
- Drive continuous improvement initiatives to enhance system reliability and performance.
- Collaborate with development teams and drive reliability/availability improvements.
- Manage deployments, oversee patching and mitigate security vulnerabilities.
- Proactively plan and manage potential risks to ensure system reliability.
- Prioritize tasks and projects effectively in a fast-paced environment to ensure critical issues are addressed promptly.
People Management:
- Lead and mentor a team of engineers, providing guidance, support, and professional development opportunities.
- Conduct regular performance reviews, set goals, and provide constructive feedback to team members
- Manage team resources effectively to ensure optimal project staffing and workload distribution.
- Address and resolve any team conflicts or issues, fostering a positive and collaborative work environment.
- Participate in recruitment and onboarding of new hires.
Required Skills:
- Expertise in managing large, fault-tolerant, cloud-hosted systems.
- Proficiency with container technologies like Kubernetes and Docker.
- Excellent communication and collaboration skills.
- Clear technical communication, especially about problems and incidents.
- Proficiency in at least one object-oriented and one scripting language.
- Understanding fundamental mesh and network technologies, e.g., DNS, Load Balancing, TCP/IP, HTTP, DNS, curl, openssl.
- Strong problem-solving, troubleshooting, and analytical skills demonstrated in past projects.
Preferred Skills:
- 10+ years of experience, with 5+ years in production engineering/DevOps/SRE roles.
- Experience with real time messaging platforms.
- Understanding of Kafka is a plus.
- Experience with AWS or another cloud PaaS provider.
Join us to tackle exciting challenges and make a significant impact in an evolving landscape. If you are passionate about leading a talented team, we want to hear from you.
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