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Job Category
Customer Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

• Driveaccount planning including the formulation of a clearly defined roadmap or the precursor activities to define such a roadmap
• Generate pipeline through self-origination and collaborating across MuleSoft and Salesforce with License Sales, Delivery and Customer Success to develop trusted Professional Services propositions for clients and prospects
• Use industry expertise and business acumen to understand a customer's motivation, business drivers/challenges, strategic goals and objectives, and desired business outcomes
• Engage and present to customers, especially at C-Level, using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship
• Create a compelling vision and clearly communicate our groundbreaking solutions with the goal of generating significant success and business value from an investment in the MuleSoft Platform
• Develop and lead a territory plan and a tailored account plan for each customer that aligns with their business goals, priorities, and timeframes
• Forecast accurately and timely, build a pipeline, and progress opportunities to deliver Success Cloud YOY revenue growth
• Develop mutually agreed and aligned close plans and drive the execution of these plans to realize closed bookings aligned (or in excess) of assigned sales goals/quotas
• Be a recognized role model for collaboration, understanding, and overall business results

• Have a professional sales background or blended consultative sales and project delivery background
• Have experience working with a customer through a visioning process, assessing business value outcomes, and developing plans to support the realization of that value through a structured program
• Present business value led pitches and effectively negotiate terms aligned with margin targets
• Exercise empowered judgment in methods, techniques, and evaluation criteria for obtaining results aligned with goals of the company and within associated guidance
• Recognize the importance of timing to close deals and be able to balance driving the closing cycle while being responsive to the customer's needs and fundamentally building trust in the relationship
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
• Proficiency in English.

• Extensive years of consultative sales experience with a proven record of consistently meeting (or exceeding) quota
• Experience selling and/or delivering Professional Services in a context similar to MuleSoft or a Global System Integrator type environment
• Demonstrated ability to develop and maintain executive (including C-level relationships) where you are recognized as a trusted advisor
• Experience growing accounts with large and complex pursuits ($M+)
• Highly collaborative excels in a matrix organizational model (aligning with other business functions)
• Committed team player with strong interpersonal skills who share and support colleagues
• Ability to thrive in a fast-paced sales environment
• Proficiency in German and French