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Job Category
Product
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
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The Opportunity
We are seeking a motivated and detail-oriented Security Review Operations Analyst to support the rapid growth of our AppExchange Ecosystem-the leading enterprise cloud marketplace. As part of our Product organization, the Operations team ensures seamless processes for our partners (Independent Software Vendors, or ISVs) as they onboard, undergo security reviews, and distribute solutions on the AppExchange.
In this role, you will play a pivotal part in helping our ISVs succeed by managing operational workflows, analyzing key issues, and collaborating across teams to deliver an exceptional partner experience. If you're passionate about driving operational excellence and partner success, this is the role for you.
Key Responsibilities
Operational Excellence
- Execute and refine core operational workflows to deliver a seamless partner experience, including submission validation, compliance checks, and troubleshooting.
- Ensure ISVs provide fully configured, end-to-end test environments for security review by validating credentials, reviewing offerings, analyzing packages, and assessing documentation.
- Proactively engage with ISVs to address missing or incomplete information, ensuring their solutions are prepared for security testing.
Partner Engagement & Support
- Manage high volumes of partner inquiries regarding app submissions, security review status, and Salesforce processes.
- Serve as a trusted advisor to ISVs, helping them navigate and utilize available security tools, resources, and documentation.
- Act as an escalation point for complex partner issues, collaborating with internal teams (Product, Engineering, Sales, Security Assurance) to resolve root causes effectively.
Data Analysis & Reporting
- Identify, monitor, and analyze operational metrics to detect pipeline anomalies and improve efficiency.
- Provide regular feedback on trends in partner support cases, escalations, and security review submissions to drive continuous improvement.
Collaboration & Leadership
- Coordinate cross-functional efforts to address marketplace issues and ensure a trusted AppExchange experience.
- Serve as a backup for regional operations when necessary, ensuring consistent partner support globally.
What We're Looking For
Required Skills & Experience
- 3-5+ years of experience in operations, customer success, or a related field, ideally in a high-growth environment.
- A proactive, self-starter mentality with a strong sense of ownership and a bias for action.
- Exceptional problem-solving skills with the ability to thrive in ambiguity and adapt to evolving challenges.
- Strong customer and partner focus, with a passion for helping others succeed.
- Outstanding written and verbal communication skills, capable of simplifying complex concepts for diverse audiences.
- Proven ability to collaborate effectively across teams, building strong relationships with colleagues and partners.
- Resilience and professionalism under pressure, with a commitment to delivering excellence.
- Comfort learning and adapting to new technologies and tools.
Preferred Qualifications
- Familiarity with the Salesforce platform, ecosystem, and AppExchange.
- Knowledge of AI technologies, software development lifecycles, and secure coding practices.
- Experience in cloud or SaaS environments.
- Salesforce certifications (e.g., ADM201, ADM211, App Builder, Developer 1, AI Associate) or a willingness to learn.
- BS/BA degree in a relevant field.
Why Join Us?
- Trailblazing Culture: Be part of a team that's shaping the future of enterprise technology and driving meaningful change.
- Growth & Development: We empower you to grow your career with world-class training, mentorship, and opportunities for advancement.
- Impact: Join a company where your contributions make a difference - for our partners, customers, and the world.
- Flexibility & Benefits: Enjoy a supportive and inclusive workplace with competitive benefits and flexibility to balance work and life.
Ready to blaze new trails with us? Apply today and be part of the team driving innovation and excellence on Salesforce AppExchange!
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For Washington-based roles, the base salary hiring range for this position is $102,200 to $140,600.
For California-based roles, the base salary hiring range for this position is $111,500 to $153,400.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.