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Job Category
Customer Success
Job Details
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Job Details
The Solution Architect will have responsibility for supporting our largest and most strategic Solution Delivery opportunities, lending his/her expertise to the delivery of world class Salesforce implementations and building the necessary and valuable relationships both internally and externally in order to become recognized as a world class Business Transformation Expert.
A successful Architect has strong experience and enjoys designing transformational solutions and working directly with customers to meet their business needs. An individual filling this role will provide thought leadership and consultation throughout the life cycle of this transformation. This key member of our team will help with building roadmap by running Business Process Reviews. This resource will also participate in Plan, Architect and Design activities and guide the subsequent implementation of Salesforce.
Responsibilities
- Leads business process redesign, roadmap planning, and identifying touch points in multi-cloud implementations.
- Develops strong client relationships by building trust, rapport and positive working relationships with key sponsors, stakeholders, and team members.
- Remain current with leading edge industry and technology drivers and innovations including the Salesforce product set
- Manage discussions with various levels of customer's business stakeholders
- Identify and help build services offerings to support rapid time to value for Salesforce implementations
- Where required, support deep-dive pre-sales activity to position successful delivery of customer solutions
- Liaise with Salesforce product teams to support client implementations
- Maintain a target billable utilisation aligned to the role
- Validates solution components, leads customer walkthroughs and provides guidance to the project manager for key issues/risks to the project
- Work with internal and customer stakeholders to create prototypes, proof of concepts and sample mockups as a means of eliciting and defining business requirements
- Create and own user stories/business requirements document as an outcome of the requirements gathering sessions
Requirements
- 8+ years CRM experience with a minimum of 5 years on the Salesforce platform
- Expert level understanding of the Salesforce product suite, including any two of the following: Sales, Service, Community and Marketing Clouds
- Experience in leading workshops to define and prioritise client requirements and required Capabilities. Ability to ask hard questions during workshops and suggest best practices and efficient ways of implementing business processes
- Proven ability to design and optimise business processes and to integrate business processes across disparate systems.
- Ability to demonstrate concepts visually and in writing as the situation demands to guide stakeholders in thinking through all aspects of the ask
- Excellent analytical skills and the ability to develop processes and methodologies.
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Strong background in leading large web-based systems, or complete software product lifecycle exposure
- Active Salesforce certifications or ability to achieve relevant certifications upon hire
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