Sales Strategy Operations Manager, Professional Services

CSG (Customer Success Group) is an organisation within Salesforce whose primary mission is to drive customer success! CSG is positioned as the post-sales division of Salesforce, and consists of four main departments: Customer Success, Professional Services, Product Support, and Renewal. Professional Services supports the planning, design, implementation, and operation of Salesforce products for customers.

The Sales Strategy Operations Manager/Senior Manager will play a crucial role in supporting the explosive growth of Salesforce's CSG Professional Services in APAC. They are a trusted advisor with a comprehensive point of view able to put forward actionable solutions to solve business problems across APAC's ANZ, Asia and India markets. This role is a hybrid of traditional jobs in strategic planning, sales operations, finance, and analysis - requiring a mix of market analysis, sales optimisation and business operational support. Deliverables include sales analytic models, performance analysis, building scalable reports and dashboards, and packaging findings into presentation-ready content for Salesforce executives.

The role requires interaction with various areas of the organisation and provides exposure to senior executives. The successful candidate will have relentless curiosity and possess a passion for crafting innovative analysis to find opportunities. Moreover, this person will excel at extracting insights from data and converting ideas to action.

Key Accountabilities (Impact):

• Support the GEO Operations leader and CSG Services GM in Salesforce's annual planning cycle to drive growth targets across ANZ, Asia and India
• Support leadership in distributing financial targets down to individual quotas for regional sales team
• Support leadership in annual account planning and territory carving across all APAC regions
• Run weekly forecast calls for the CSG Services GM and prepare communications to senior executives
• Run various sales operations programs including pipeline councils, strategic account reviews and quota attainment plans
• Analyse and present to leadership key performance metrics including monthly performance results, full-year outlooks and individual sales personnel attainment
• Operational rigour: Conduct process enablement sessions as well as support pipeline reviews and hygiene checks to ensure accurate and up-to-date opportunity data.
• Contribute to cross-functional reporting deliverables including QBRs, weekly scorecards and senior executive comms
• Understand the evolving needs of the business to anticipate and deliver new reports to drive additional business value
• Partner with various cross-functional teams including Marketing, Finance, Revenue Rec and Enablement to support critical initiatives

Experience Required:

• Deep understanding of Professional Services, preferably within a Product company
• GTM experience across ANZ, Asia and India
• Quota setting and compensation planning experience
• Strong interpersonal skills, both written and verbal
• Ability to effectively develop and present materials that are appropriate for the audience, and present to executive-level partners
• Great teammate able to lead and work effectively at all levels of an organisation - including executive leadership - with the ability to influence others to move toward consensus
• Strong situational analysis, negotiation and decision-making abilities
• Ability to multi-task while managing deadlines, perform well under pressure, work independently and as a part of a team
• Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies
• Quantitative analysis skills in data gathering, analysis and visualisation (Tool usage example: Excel, Gsuite, Tableau, Salesforce)
• Outstanding problem solving skills rooted in logical thinking
• Self-starter and high degree of motivation to go above and beyond the task at hand

At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information

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