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Job Category
Sales
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
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About Salesforce
We're Salesforce, the #1 AI CRM, empowering businesses to connect with customers in a whole new way. We lead with our core values, driving innovation and positive change in the world. Join us and be a Trailblazer, shaping the future of business.
Purpose and Vision
Salesforce's AI-powered CRM platform, featuring Agentforce, enables companies to achieve unparalleled customer success. Our robust partner ecosystem is a critical driver of our growth, extending our reach and expertise. We collaborate closely with our partners to deliver exceptional value and build trust at every stage of the customer lifecycle.
About the Role
We are seeking a strategic and dynamic Regional Vice President (RVP) of Partner Success to lead and scale our partner ecosystem across Southeast Asia. This critical leadership role within the ASEAN Alliances & Channels organization will focus on enabling our most strategic Consulting and Reseller partners to drive customer success, product adoption, and revenue growth. You will lead a high-performing team of enablement professionals and delivery architects, ensuring our partners are equipped to deliver exceptional Salesforce implementations.
Key Responsibilities:
- Strategic Leadership & Execution:
- Develop and execute a data-driven regional partner success strategy aligned with Salesforce's goals.
- Oversee the development and implementation of scalable partner success programs, including certification initiatives, sales enablement, and technical training.
- Monitor key performance indicators (KPIs) to drive partner performance and maximize customer success, including customer adoption metrics (measuring feature usage and active users), customer satisfaction (CSAT) scores, and customer retention/attrition rates, analyzing these to identify opportunities for partner enablement and improved service delivery.
- Partner Engagement & Growth:
- Cultivate and manage CTO relationships with key strategic partners.
- Lead Partner Implementation Health Review process to proactively identify and mitigate implementation risks.
- Drive the adoption of best practices in partner delivery to maximize customer value and ensure seamless implementations.
- Collaborate with partners to review key deliverables (proposals, staffing plans, architectural recommendations) for Salesforce solutions, ensuring alignment with best practices and customer needs.
- Manage partner capacity and competency, collaborating with CSG sales teams on consultant placement as needed.
- Assist partners to build solution assets for GTM offeringd
- Develop and Execute Partner enablement plans
- Run partner enablement events including presenting at partner events, organising hands-on events etc
- Operational Excellence & Process Improvement:
- Refine Partner Success frameworks to optimize partner onboarding, training, and technical support.
- Leverage data analytics to track partner performance, identify areas for improvement, and drive targeted engagement strategies.
- Lead escalation management and Red Account resolution, implementing proactive mitigation strategies for at-risk projects.
- Collaborate with sales, alliances, and professional services teams to enhance partner performance and address competency gaps.
- Team Leadership & Cross-Functional Collaboration:
- Lead and develop a high-performing team of Partner Success Professionals, fostering a culture of accountability, collaboration, and excellence.
- Establish clear KPIs and performance metrics to measure team effectiveness and drive continuous improvement.
- Invest in talent development through coaching, mentorship, and career growth opportunities.
Desired Experience/Skills:
- 10+ years of experience in partner success, channel management, alliances, customer success, or related leadership roles within the technology industry.
- 5+ years in a senior leadership role managing regional or global teams in a SaaS, cloud, or enterprise software environment.
- Deep expertise in partner ecosystems, strategic alliances, and enterprise software implementations (e.g., Salesforce, ERP, CRM, or cloud platforms).
- Proven track record of driving partner engagement, retention, and revenue expansion through scalable success programs.
- Strong executive communication and stakeholder management skills, with experience influencing at the C-suite level.
- Experience leading risk mitigation strategies, including Red Account resolution and partner remediation programs.
- Data-driven mindset with proficiency in partner analytics, adoption metrics, and ROI measurement.
- Exceptional negotiation and influencing skills, particularly in reviewing key partner deliverables.
- Experience with Salesforce products/platforms (Cross Cloud, CPQ, Billing, FSL, Health Cloud, Commerce Cloud) is highly desirable.
- BA/BS or equivalent; MBA is a plus.
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