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Job Category
Operations
Job Details
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We are seeking a Renewals Risk Administrator who is dedicated to maximizing the value and potential of Salesforce products for our clients. You will play a pivotal role in driving customer success and minimizing attrition rates through demos, customized suggestions, communicating feature values, troubleshooting, etc. for the Renewals IQ program. You will be responsible for ensuring that targeted at-risk customers are vetted, engaged, and provided with tailored solutions to enhance their experience and promote renewal success.
The ideal candidate is highly organized and deeply committed to Renewals Risk Management. You possess a genuine enthusiasm for delivering engaging presentations and connecting with audiences virtually. With a natural curiosity for technology, you excel at identifying customers' pain points and business challenges. Leveraging your expertise and exceptional communication skills, you consistently deliver outcomes aligned with customer needs and objectives. Your greatest satisfaction is achieved when you successfully foster a deep appreciation for Salesforce within clients, reflecting your passion for the platform.
Responsibilities
- Develop and present thoughtful technical solutions that address customer pain points, improve their Salesforce setup, and provide business value.
- Connect with customers to discuss areas of improvement and provide demos, walkthroughs, and best practice reviews.
- Align innovative strategies to technology solutions within complex accounts, acting as a trusted advisor.
- Conduct business analysis to understand customer use cases and translate them into effective solutions.
- Understand customer business processes and connect business requirements with functional capabilities.
- Identify and proactively handle risk areas, committing to full resolution.
- Demonstrate Salesforce solutions through software demos and rapid prototyping, highlighting connected experiences and future state customer journey strategies.
- Maintain technical expertise in Salesforce product functionality and apply it to help customers effectively.
- Collaborate with team members using strong communication skills to teach sophisticated concepts and provide prescriptive thinking across various levels of customer organizations.
Qualifications
- Experience working within the Salesforce architecture
- Certified Salesforce Administrator (ADMIN201), or other Salesforce certifications equivalent experience
- Solid oral, written, presentation, collaboration and interpersonal communication skills
- Knowledge of related applications, relational database and web technology
- Minimum of 4 years of professional experience; bachelors degree preferred
- Demonstrated skill in Customer Support or Customer Service in a customer-facing role.
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