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Job Category
Program & Project Management
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
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Position Description
For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.
The Governance & Programs team is part of the broader Programs, Operations & Technology team supporting Account Success. Governance & Programs drives operational rigor in how we run the business and supports various special projects and efforts to change and grow the business. This role will support our internal teams plus partners across CSG around special projects, and work closely with our internal partners to communicate key initiatives to our teams, customers and other key stakeholders. Additionally, this team owns ongoing collaboration with business partners including Offer Management, Cloud Success, the Customer Success COO org, Sales Strategy and others to ensure Account Success delivery runs smoothly and our teams are successful.
The Program Manager role reports to the Director, Programs & Governance and will own the strategy and execution of key programs. These may include critical V2MOM initiatives such as mitigating attrition and driving product adoption as well as continuing to drive innovation and transformation.
Responsibilities
- Lead the development, planning, and execution of key Account Success priorities, programs and initiatives.
- Collaborate with cross-functional teams to define project goals, scope, timeline, and deliverables.
- Monitor programs & metrics, identify risks, and proactively implement solutions to ensure successful outcomes.
- Drive effective communication across teams and stakeholders, ensuring alignment and transparency.
- Foster strong working relationships across the business to facilitate program success.
- Developing and deliver presentations for senior executives.
- Assist in troubleshooting operational issues from delivery teams to partners as they surface; assist in testing solutions and ensuring that root causes are fixed.
- Conduct regular reviews and evaluations of program or workstream performance, identifying areas for improvement and implementing adjustments and communications as needed.
- Stay current with industry trends, best practices, and emerging technologies to enhance program effectiveness.
Required Skills/Experience
- Bachelor's degree or equivalent experience.
- Ability to quickly establish and build close working relationships with team members of varying backgrounds and positions within an organization.
- Experience in implementing of cross-functional business efforts. Effective in influencing high-quality decisions, solving and/or escalating issues and meeting deadlines. Ability to juggle multiple priorities.
- Strong presentation skills - including building effective google slide presentations for executive audiences.
- Strong critical thinking skills. Ability to analyze poorly defined areas and processes within a cross-functional team, work with leadership to align around recommendations and then implement new and improved processes.
- Excellent written and verbal communication skills, including sound judgment about, when,
how, what, and to whom to communicate. Inform, educate, and inspire employees. - Comfort with ambiguity and motivated to solve complex problems.
- Solution-oriented, collaborative & curious mindset
- Experience defining, managing and executing projects from start to finish. May include project management, data gathering and modeling, problem-solving, and communicating recommendations
Other Skills/Preferred Requirements
- Ability to quickly ramp on collaboration technologies (Google, SmartSheet, Quip, Slack)
- Salesforce.com organization and product knowledge is a plus
*Chicago or Office Flexible in other Salesforce Locations (Boston/Burlington MA, New York, Indianapolis)
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
For New York-based roles, the base salary hiring range for this position is $169,600 to $233,200.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.