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Job Category
Sales
Job Details
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Bilingual Solution Engineer Healthcare, Public Sector Canada
Do you want to be part of an outstanding team that is experiencing tremendous success in selling to the Canadian Public Sector, specifically the Public Healthcare market? Do you have deep experience in complex transformation projects? Come join us at the Salesforce Solution Engineering team! Through collaboration with the customer, the Products team, and Professional Services the Solutions Engineers develop thoughtful solutions that help our customers connect with their customers in new ways. This unique perspective creates an opportunity for the SE to interact with the entire customer lifecycle. If you enjoy a fast-paced environment full of exciting challenges and opportunities to build compelling Solutions then the Solution Engineering Team is the role for you. The SE world is a dynamic, constantly evolving environment where expertise in design, business consulting and technology is used every day to drive innovation.
The Solution Engineer must be fluently bilingual in both English and French languages (written and spoken), have a strong desire to demonstrate their technical and/or sales skills of the Salesforce solutions, including the ability to solicit business requirements, develop a technical sales strategy, configure and successfully demonstrate the solutions that address these requirements and provide business value.
As an Account Solution Engineer, also known as a "Presales Consultant," "Sales Consultant", "Pre -Sales Engineer" , "Sales Engineer" or "SE", you'll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience.
You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure.
The Account Solution Engineer will act as a trusted advisor to our customers while aiding the customer's transformational journey.
Responsibilities
- Coordinate and lead the entire solution cycle through close collaboration with other teams.
- Understand the customer's needs, and establish Salesforce's product as the best solution that solves unique challenges.
- Convey a deep understanding of the client's industry and technology as it pertains to Salesforce's solutions.
- Develop and deliver innovative custom solutions, build and present customized demos of Salesforce products including solution concepts to key decision-makers to address their business issues and needs showing business value.
- Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position.
- Attain quarterly and annual objectives assigned by management.
- Respond efficiently to RFxs (RFPs, RFIs and ITQs etc...).
- Lead the technical side of the sales cycle.
- Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives.
Required Qualifications:
- 5+ years combined experience working with Canadian public sector organizations, and/or with Salesforce solutions, or other, certifications related to Artificial Intelligence, specifically generative AI and LLM concepts
- Experience as a participant in Digital Transformation strategies, enterprise consulting and delivering increased success to their customers.
- 5+ years of solution engineering, consultancy, delivery, or training success for an enterprise software solution organization.
- Proven oral, written, presentation, and interpersonal communication and relationship skills in both English and French.
- Proven time management skills in a dynamic team environment.
- Ability to work as part of a team to tackle problems in dynamic, energising environments.
- Inquisitive, curious, practical, and passionate about technology and sharing knowledge.
- Good at researching and experimenting, love to concentrate on a particular topic, and tackle puzzles.
- Good at explaining ideas and finding ways to keep people's attention though story telling.
- Willing and able to travel occasionally.
- Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, relevant market experience, volunteer work, healthcare experience, etc.).
- Relevant Salesforce certifications (Administrator, Service Cloud, Experience Cloud) and consulting experience are strongly recommended
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.