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Job Category
Customer Success
Job Details
About Salesforce
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Onboarding Specialists proactively engage our newest Salesforce customers before and during implementation to ensure a positive initial experience with Salesforce. This role focuses on supporting customers to achieve rapid "time to value" while building a strong foundation for future growth with their chosen Salesforce clouds/products and the broader Salesforce Platform.
Our Onboarding Specialists collaborate with internal partners and customers to guide initial onboarding/implementation conversations; meeting our customers' short and long-term objectives and setting them on the path to continued success by prescribing personalized Learning Journeys.
Your work will directly influence customer happiness and dedication, while setting the stage for long-term engagement and success. By delivering outstanding value in the initial stages of the customer's journey, you will contribute to Salesforce's reputation as an industry leader.
Responsibilities:
- Become a Salesforce subject-matter expert for MuleSoft, focusing on accelerating the initial "time to value" for new customers.
- Deliver virtual expert engagements to educate and empower our customers to achieve business value through the Salesforce Customer 360 Suite of Products
- Provide relevant recommendations specific to customers' business needs
- Apply consulting skills to uncover initial business use cases, setting the stage for long-term customer success.
- Engage with customers to navigate the setup and administration of their MuleSoft instance, ensuring a positive initial outcome.
- Co-create quick-start guides, enablement guides, and playbooks aligned with customer needs.
- Build positive relationships with both internal and external business partners, contributing to broader goals and growth.
- Actively leverage and contribute to the overall knowledge base and expertise of the community
Requirements:
- Proficient in English is required
- Relevant 3rd-level degree or equivalent qualification.
- 2 to 3 years of relevant work experience helping customers achieve full business potential through technology.
- Able to work independently as a self-starter, manage time, and prioritize activities while performing effectively under pressure.
- Proven track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills.
- Able to apply customer success concepts, practices, and procedures to help drive customer success.
Preferred Qualifications and Skills:
- Salesforce Admin, Adv Admin, and/or Consultant Certifications are an advantage.
- Hands-on experience with API-led integration products such as MuleSoft, is preferred
- Technically oriented and able to understand and guide developers with sophisticated integration use cases to standard processes and outcomes
- Understanding of, and ability to effectively communicate on the topic of developing a successful Implementation Strategy
- Consultative and customer-focused approach and engagement style.
- Ability to navigate, call out, and lead efforts on sophisticated customer requests or projects involving multiple parties and enterprise systems
- Deep technical knowledge of other Salesforce products and platforms - features, capabilities, standard methodologies, and how to deploy, including knowledge of the Salesforce ecosystem
- Ability to prioritize, multi-task, and perform effectively under pressure
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.