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Job Category
Customer Success
Job Details
About Salesforce
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DEPARTMENT DESCRIPTION
Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.
OVERVIEW OF THE ROLE
Salesforce is currently seeking a Manager, Technical Consulting to join our Global Delivery Centre (GDC) team. Our Manager, Technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization. These technologies include but are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, Amazon Web Services, mobile development technologies, and integration/ETL technologies.
YOUR IMPACT
- You'll be responsible for handling, training, and mentoring our Technical Consultants and Solution Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into a configured solution that meets the customers' needs.
- Our customers expect easy-to-use applications that drive down agent handling times, enhance the user experience, and integrate seamlessly with their other systems and tools. And that's where you come in! You'll help us bring the wow factor to our customer deployments - improving the Industry Cloud product to deliver user-friendly, innovative web, and mobile apps that are tailored and branded for the specific customer.
- Working predominantly with Agile scrum teams, your team will be building out complex business processes using Industry Cloud technology and the toolkit of the Force.com platform. Your primary responsibility will be to lead, train, mentor, and improve the delivery capabilities of our Technical Consulting team.
- Working closely with the delivery manager teams, technical consultants, and Salesforce University teams to ensure efficient onboarding training for our technical consultants and ensure the ongoing training and success of our team.
- You'll report directly to the Director/RVP and have up to 10 direct reports under your scope of responsibility. You will be required to deliver technical work on projects at 50% utilization and balance that with leading your team of Technical Consultants.
REQUIRED QUALIFICATIONS
- Experience leading professional consulting teams delivering large enterprise-scale Salesforce implementations.
- Experience in agile and hybrid SDLC models including full lifecycle deployments.
- 10+ Years of experience leading Salesforce technical consulting projects and handling individual contributors.
- 5+ years experience in Project Management Roles. Experienced in leading external client projects in positions of growing responsibility in the delivery of business consulting and systems development.
- 3+ Years of experience implementing enterprise software packages.
- 2+ Years Implementing Salesforce CRM Projects including Sales Cloud and Service Cloud.
- Consistent track record of training and coaching junior consultants to thrive in a professional consulting environment as well as assisting direct reports in the definition and attainment of individual goals.
- A good understanding of user interface design principles, with a consistent track record of creative Salesforce development
- You'll have experience working with a variety of technology and the ability to multi-task between different projects and workflow stages.
- You'll have experience working on deployment teams, ideally using Agile development techniques.
- You'll be passionate about developing apps that are both eye-catching and intuitive.
- You'll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground.
- Good communication skills, equally comfortable with crafting emails as delivering a technical presentation or demo.
- You'll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground.
- You are a technical guide with Full-Stack Engineering and Salesforce Development including HTML, CSS, JavaScript, Apex, LWC, etc. as you will serve as an escalation point for your team of Technical Consultants; Build credibility and trust within the Salesforce Industries professional services group.
- Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)- Salesforce.com Certification Required.
PREFERRED QUALIFICATIONS
- Salesforce (Apex, Visual Force, Lightning)
- Agile SCRUM Master Certification
- EPC/CPQ/OM
- Salesforce Certification - Platform Developer I or more preferred
- Industry domain experience in Insurance, Health Insurance, Telecommunication, Energy, and/or the Government sector is ideal
- Experience with the Vlocity suite of products is a plus
NOTE: By applying to the Manager, Technical Consulting posting, recruiters and hiring managers across the organization will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.
BENEFITS & PERKS
- Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
- World-class enablement and on-demand training with Trailhead.com
- Exposure to executive thought leaders and regular 1:1 coaching with leadership
- Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
- For more details, visit https://www.salesforcebenefits.com/
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