Lead/Senior Incident Responder - CSIRT EMEA

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Enterprise Technology & Infrastructure

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

• Operational experience responding to cybersecurity incidents in a production environment, including technical investigations, containment and remediation on large scale network compromises.
• Operational experience performing incident response with Endpoint Detection and Response (EDR) solutions (i.e. Crowdstrike, Cybereason, etc).
• Operational experience with security incident and event management (SIEM) solutions (i.e. Splunk, Google Security Operations, Microsoft Sentinel, etc).
• Operational experience with monitoring devices (such as Security Service Edge solutions, network and host-based intrusion detection systems, web application firewalls, database security monitoring systems, firewalls/routers/switches, proxy servers, antivirus systems, file integrity monitoring tools).
• Flexibility, drive, integrity, and creative problem-solving skills.
• Familiarity with core concepts of security incident response and the security threat landscape (i.e. incident response phases, attack vectors, threat actors, vulnerabilities, IoCs, TTPs).
• The ability to build strong relationships with peers both internal and external to your functional group, and with peers/professional organisations outside the company.
• Customer-centric attitude and focus on providing outstanding service for customers and stakeholders.
• Strong verbal and written communication skills; ability to communicate effectively and clearly to both technical and non-technical audiences.
• Understanding of network fundamentals and common protocols (i.e. HTTPS, DNS, SMTP).
• Understanding of operating system fundamentals and common DFIR tools and artifacts in macOS, Microsoft Windows, and/or Linux/Unix (file system, memory, running processes, network connections).
• Understanding of incident response and security operations within public cloud environments (i.e. AWS, Azure, GCP).
• The willingness to apply yourself to learning new skills.

• Prior experience in a 24x7x365 operations environment.
• Working proficiency with programming or scripting languages (e.g. Python, Bash, Go, PowerShell).
• Ability to develop custom threat detection rules (i.e. YARA/IDS signatures).
• Working knowledge of malware reverse engineering.
• Relevant information security certifications, such as: CISSP, CISM, OSCP, SANS GCIH, GCIA, GCFA, GCFE, GX-IH, GX-FA and other related certifications.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)