Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build Salesforce with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to building out our organization with the Ohana style treatment. Whether we are recruiting the next great candidate for our company, building out new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of a world-class employee experience, which allows Salesforce to deliver a world-class customer experience in the market.

The Senior Benefits Specialist provides benefit administration & employee support, within a People Services (Shared Services) function. Leverages best practices and consistency in process design to ensure accurate and impactful application of benefit programs and procedures while remaining true to Salesforce culture.

Responsibilities

Function as a thought partner with global stakeholders to create seamless, end-to-end employee experiences for complex, high visibility Benefit and LOA Programs
Assist the business to form/improve process and systems solutions that embed scalable frameworks/methodologies to satisfy both tactical and strategic business needs
Primary liaison between Benefit vendors and Salesforce employees.
Interpret and apply understanding of Employee Benefits, Salesforce policies and practices, and other regulations to provide advice, guidance, and clarification for employees.
Leverage Basecamp knowledge to identify trends and recommend solutions for Benefit-related matters to aide in Tier 0 and Tier 1 resolution
Consults with Benefits department, Payroll, ESBPs, Salesforce legal counsel, as necessary.
Track, report and analyze case trends utilizing Service Cloud, a Salesforce technology-based case management system.
Manage or participate on special projects/programs requiring Benefit department stakeholder input.
Evangelist of continued adoption of the shared services Tier 2 Benefit model.
Maintains a high level of confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations

Requirements

Minimum 3 years' of consistent track record of experience in human resources, including benefit administration & vendor management experience
Exceptional verbal and written communication skills (Spanish, English and Portuguese, desirable)
Excellent presentation skills
Prior experience with working in a centralized human resource function preferred.
Ability to build, develop, implement and engage in new service delivery approaches and scalability
Demonstrated ability to navigate successfully within ambiguity, multiple priorities and a constantly changing environment.
Adept understanding of client motivations and business pain points; leverages inputs to influence business decisions,
Experience working in a high volume, fast-paced environment, preferably in a high growth technology company.
Ability to make decisions guided by policies, practices, procedures and business plan.
Uses best practices and knowledge of internal or external business issues to improve delivery of services.
* Works independently as a self-starter and collaboratively; receives moderate guidance on day-to-day work and deliverables. manage time and prioritize activities while performing effectively under pressure

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.