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Job Category
Enterprise Technology & Infrastructure
Job Details
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Description: In the role of Manager,Security & Compliance Customer Trust (SCCT) you will be responsible for working on various Salesforce customer-facing activities ensuring customer (Mainly Japan and Korea based customers) understanding and accepting of our security controls and processes.
Responsibilities
- Support the business (Sales, Customer Success, Program Architects and others) by leading all security and regulatory compliance conversations, security workshops and reviews with customers and prospects
- Support the sales and pre-sales teams in responding to customer risk and security questionnaires and queries
- Support customer audits and assessments
- Support Salesforce Legal, Privacy and other teams on customer contract negotiations
- Ensure field sales, services and partner teams are consistently enabled with the latest and best positioning around Salesforce security and complance
- Work with other teams within Salesforce such as Product, CSIRT, Infrastructure etc. to build knowledge required to support the region
- Contribute towards team projects by working together with members within the SCCS team
- Provide product/service and security roadmap updates and security and compliance education and training to Sales, CSG teams as well as customers
Experience/Skills Required
- Bachelor's degree in Computer Science or a technology related field or 5+ years experience within a Global enterprise environment with a focus on security and compliance across multiple regions (mainly Japan & Korea)
- 3+ years of customer facing presentations to Key person of IT security as well as technical experts
- Basic knowledge of cloud computing. Experience of building Salesforce is a plus.
- Comprehensive knowledge of current risks, security frameworks (ISMS, COBIT5, NIST, etc.), and trends (security, risk management, governance framework, Privacy)
- Familiarity with Japan local regulatory standards and requirements, preferably across the Financial Services industry (ISMAP, FISC, PCI, CSA ISO27K GDPR etc)
- Good organizational skills
- Strong written and verbal communication skills across multiple levels and functions( Excellent communication and presentation skills)
- High level fluency in Japanese and business level English (or have motivation to get business level English communication skills)
- It would be even better if Korean was spoken.
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