As an operations analyst, you will deliver key insights and analyses that help Heroku leaders make key decisions that shape strategy, operations, the way we develop products, and much more. You will acquire deep knowledge and understanding of Heroku products and business goals, build and manage cross-functional relationships, and communicate through digestible, relevant, and actionable storytelling. You will manage data and insights, partnering with product managers, engineering leaders and operations teams to deliver data products, such as dashboards, reports and actionable insights. You will use business thinking, collaboration, and analytical practices to wrangle data and deliver relevant and trustworthy insights.

Success in the Role

As an Operations Analyst on the team, you are:

• A hands-on analyst
  • You will generate insights (e.g., cost to serve analytics, engineering metrics and program success metrics) to accelerate business growth. This requires acquiring and cleaning data from multiple sources, structuring and building data models, analyzing to generate insights, and distributing those insights to business leaders & executives
  • You will improve our team's efficiency by implementing automation were possible and developing documentation and optimizing our processes
• A strategic problem solver
  • You grasp the overall context of your business and approach data analysis with a business-oriented mindset
  • You translate business challenges into an analytical plan; you think practically and creatively to craft quick, effective solutions to problems
• A relationship builder
  • You will develop relationships and collaborate with teams to understand business problems and create and implement an analytical plan
  • You are comfortable delivering insights to an executive audience
• A cross-functional partner
  • You will partner with data engineers and product managers to instrument, acquire, develop, and structure data assets that are critical to measuring the success of our products
  • Identify internal and external collaborators to curate data assets and produce actionable data insights and products

Your Experiences

• 4-6 years of demonstrated experience in data or product analytics or a master's degree in data science, statistics, applied mathematics, analytics or a related field, or equivalent alternative education, skills, and/or practical equivalent experience
• You are intermediate to advanced in your SQL-writing abilities, including experience with reviewing code, and are proficient with data visualization tools like Tableau, Looker, or similar
• You have experience analyzing data with the business goal of reducing inefficiencies and lowering costs. You are comfortable interpreting that data to aid both financial leaders and engineering leaders
• You are comfortable developing documentation for dashboards and processes
• You excel at telling data stories in a wide range of formats, including slides, charts, and dashboards and can coherently articulate the business impact of your insights product

Accommodations

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Posting Statement

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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $128,300 to $192,500.

For Colorado-based roles, the base salary hiring range for this position is $116,600 to $160,400.

For Washington-based roles, the base salary hiring range for this position is $116,600 to $176,500.

For Washington D.C based roles, the base salary hiring range for this position is $116,600 to $160,400.

For Maryland based roles, the base salary hiring range for this position is $116,600 to $160,400.

For California-based roles, the base salary hiring range for this position is $128,300 to $192,500.

For Hawaii-based roles, the base salary hiring range for this position is $116,600 to $160,400.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.