Director, Engagement Delivery

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

• Salesforce is seeking a highly motivated Director of Professional Services for it's Global Delivery Centre. The ideal candidate will have experience working in a Global Delivery Centre set up and a strong Salesforce background with a passion for development and growth. As a Director of Professional Services you will play a critical role in the governance, risk management, and operational success of large-scale programs. This is an individual contributor role that demands deep expertise in risk identification, mitigation strategies, technical and program governance, resource management, and ensuring the achievement of all key program performance indicators (KPIs). Should have pre-sales management experience with a deep knowledge of enterprise sales cycles. Should have Salesforce project implementation experience with the different engagement models.
• We seek an outstanding and experienced leader who will lead a highly motivated and performant industry focused Services team to deliver maximum value and satisfaction to our customers and teams.
• The successful candidate will be a key member of the Leadership Team. You will be responsible to establish and uphold governance frameworks to ensure program execution aligns with business objectives and industry best practices. Ensure compliance with regulatory requirements, corporate policies, and standards.
• Facilitate executive and steering committee discussions to provide program oversight and direction.You will have exceptional leadership, communication, strategic, analytical, pre-sales, and consulting skills, as well as a track record of building high performing teams. Additionally, you will have a track record of success in the following areas:
  • Internal and external stakeholder management
  • Lead executive-level reporting and presentations on program health, risks, and mitigation strategies.
  • Transformational thinker and leader, taking the business to the next level through disruptive thinking and innovation
  • Serve as a trusted advisor to executive leadership and key stakeholders, providing strategic recommendations on program execution.
  • Facilitate cross-functional collaboration to ensure alignment on program goals and priorities.
• Responsibilities:
  • Proven track record of successfully managing and mitigating risks in large-scale, complex programs.
  • Strong understanding of technical governance, compliance, and regulatory frameworks.
  • Experience in resource planning, workforce management, and capacity planning.
  • Expertise in defining and tracking KPIs for program success.
  • Excellent communication and stakeholder management skills, with experience engaging executive leadership.
  • Strong analytical and problem-solving skills with the ability to drive data-driven decision-making.
  • Provide leadership, technical direction, and mentor to maintain a high-performing, highly engaged team with maximum utilization
  • Build and foster relationship for a greater and closer collaboration with the Regional Salesforce Professional services teams
  • Business Development - Leverage existing relationships to help win new Salesforce clients. Participate in business development with prospective clients including solution definition, pre-sales, estimating, negotiating and project planning. Present solutions and proposals to internal and external stake holders.
  • Focus on innovation to ensure the team is constantly innovating in their approach to deliver maximum value of Salesforce products.
  • Embody Salesforce values and provide exemplary leadership
• Experience/Skills Required:
  • 17+ years of experience working for a consulting firm or a professional services division of a software company that delivers software based business solutions related to Sales, Marketing, Services and Support
  • Strong Salesforce experience in Sales, Services and/or Industry clouds
  • Track record of at least 5 successful Salesforce cloud project implementations.
  • Experience of two or more large scale transformation projects successfully completed
  • Track record of selling solutions at the C-level
  • • Track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth
  • • Passion for technology and innovation, and a proven "forward thinker"
  • • Ability to quickly grasp and distinctly explain technology and business concepts
  • • Strong understanding of business processes and their implementation into enterprise applications
  • • Excellent analytical, influencing and communication skills: Demonstrate the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outsized impact
  • • Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)